Client Case Representative
2 weeks ago
Job DescriptionClient Case Representatives Your new company Hays are recruiting for a permanent Client Case Representatives – Senior Associate. This role is based in Manchester city centre. You will play a pivotal role in managing complex client cases, ensuring high-quality service delivery, and acting as a key liaison between clients and internal teams. You will be responsible for resolving escalated issues, mentoring junior team members, and driving continuous improvement in client service processes. Pension experience is essential Your new role Key Responsibilities: Case Management:Handle and resolve complex client cases with professionalism and efficiency, ensuring timely and accurate outcomes. Client Communication:Serve as a primary point of contact for clients, providing updates, managing expectations, and ensuring satisfaction throughout the case lifecycle. Issue Resolution:Investigate and resolve escalated issues, collaborating with cross-functional teams to identify root causes and implement solutions. Process Improvement:Identify opportunities to streamline workflows and enhance service delivery; contribute to the development of best practices and SOPs. Mentorship & Support:Provide guidance and support to junior representatives, sharing knowledge and promoting a collaborative team environment. Reporting & Documentation:Maintain detailed records of case activity, client interactions, and resolutions; contribute to regular reporting and performance metrics. What you'll need to succeed Proven experience in client service, case management, or operations, and proven pension experience is essential. Strong communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Analytical mindset with problem-solving capabilities. Proficiency in CRM systems and case tracking tools. What you'll get in return Competitive salary of up to £40,000 bonus, hybrid working, exciting and modern Manchester city centre offices, excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. 4734366
-
Client Case Representatives, Senior Associate
2 weeks ago
Manchester, United Kingdom The Vanguard Group Full timeAs a Complaints Handler you will play a critical role in ensuring fair and professional resolution of client complaints within a regulated financial services environment. You will be responsible for managing the end-to-end complaints process from initial investigation through to final response while maintaining compliance with FCA DISP and other relevant...
-
Client Case Representatives, Senior Associate
2 hours ago
Manchester, United Kingdom Vanguard Full timeAs a Complaints Handler, you will play a critical role in ensuring fair and professional resolution of client complaints within a regulated financial services environment. You will be responsible for managing the end-to-end complaints process, from initial investigation through to final response, while maintaining compliance with FCA, DISP, and other...
-
Client Representative
5 days ago
Manchester, United Kingdom Metanoia Associates Group Full timeAre you a results-driven individual with a passion for building lasting client relationships? We're looking for a proactive and customer-focused Client Representative to engage with clients and drive sales growth. **Responsibilities**: - Engage with customers in various face to face channels - Communicate effectively with clients to understand their...
-
Client Services Representative
5 days ago
Manchester, United Kingdom Pontoon Solutions Full timeJob Title: Treasury Client Services Representative Duration: 12 months, potential to go perm Location: Manchester/Hybrid (four days per week in the office) Salary: £63000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people...
-
Client Services Representative
4 days ago
Manchester, United Kingdom Pontoon Solutions Full timeJob Title: Treasury Client Services Representative Duration: 12 months, potential to go permLocation: Manchester/Hybrid (four days per week in the office)Salary: £63000 per annum Are you the right applicant for this opportunity Find out by reading through the role overview below.Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm...
-
Client Services Representative
4 days ago
Manchester, United Kingdom Pontoon Solutions Full timeJob Title: Treasury Client Services Representative Duration: 12 months, potential to go permLocation: Manchester/Hybrid (four days per week in the office)Salary: £63000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of...
-
Client Services Representative
3 days ago
Manchester, United Kingdom Pontoon Solutions Full timeJob Title: Treasury Client Services Representative Duration: 12 months, potential to go permLocation: Manchester/Hybrid (four days per week in the office)Salary: £63000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people...
-
Client Services Representative
3 days ago
Manchester, England, United Kingdom Pontoon Solutions Full timeJob Title: Treasury Client Services RepresentativeDuration: 12 months, potential to go permLocation: Manchester/Hybrid (four days per week in the office)Salary: £63000 per annumPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of...
-
Treasury Client Services Representative
5 days ago
Manchester, United Kingdom Pontoon Full timeJob Title: Treasury Client Services Representative Duration: 12 months, potential to go perm Location: Manchester/Hybrid (four days per week in the office) Salary: £63000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate...
-
Case Worker
4 weeks ago
manchester, United Kingdom Muldoon Britton Immigration Full timeCompany Description Muldoon Britton Immigration is a vibrant law firm specializing in UK immigration law, with offices in Manchester (UK) and New York City (USA). Role Description This is a full-time hybrid role for a Fee Earner/Solicitor (Immigration). Based in the Manchester area, United Kingdom, some work from home is acceptable. The Fee Earner/Solicitor...
