Service Desk Analyst
1 day ago
Job DescriptionJob DescriptionService Desk Analyst - French SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.*This is a bilingual position where we are looking for fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco’s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
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Service Desk Analyst
4 days ago
Ashford, United Kingdom Sysco International Full timeJob Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and...
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Service Desk Analyst
2 weeks ago
Ashford, United Kingdom Sysco International Full timeJob DescriptionService Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling...
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Service Desk Analyst
2 weeks ago
Ashford, United Kingdom Brakes Food Shop Full timeService Desk Analyst - French SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non‑critical...
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Service Desk Analyst
2 weeks ago
Ashford TN AG, United Kingdom Sysco Full time £35,000 - £55,000 per yearJob DescriptionService Desk Analyst - French SpeakingUK and IrelandSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling...
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Bilingual Service Desk Analyst
5 days ago
Ashford, United Kingdom Brakes Full timeA global food service company in the UK is seeking a bilingual Service Desk Analyst who speaks English and French. The role involves providing first-line IT support, troubleshooting issues, and delivering excellent customer service. Applicants should have experience in Service Desk environments and a strong familiarity with ITIL principles and ServiceNow....
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Bilingual Service Desk Analyst
4 days ago
Ashford, United Kingdom Sysco International Full timeA leading food supply company based in the UK seeks a Service Desk Analyst fluent in English and French. The role involves providing level 1 support, logging incidents, and resolving hardware/software issues. Candidates must have experience in a service desk environment, knowledge of ServiceNow, and strong communication skills. The position offers a...
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Remote Bilingual Service Desk Analyst
2 weeks ago
Ashford, United Kingdom Brakes Food Shop Full timeA leading food distribution company in the UK is looking for a Service Desk Analyst fluent in English and French to provide level 1 support. You will be the first point of contact for internal users, offering support through phone, chat, and portals. Key responsibilities include resolving incidents, documenting activities, and ensuring high service quality....
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Service Desk Quality Analyst
2 weeks ago
Enterprise House, Eureka Business Park, Ashford, United Kingdom Sysco International Full time £45,000 - £55,000 per yearCompany Description Reporting to the Team Lead, Service Desk Support, the Quality Analyst will be responsible for the delivery and ongoing improvement of the Quality Management programme within the Service Desk. The primary objective of this role is to ensure that service standards, performance metrics, and support processes align with Sysco's operational...
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Service Desk Team Lead
4 weeks ago
Ashford, United Kingdom Sysco International Full timeJob Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You...
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Service Desk Team Lead
4 weeks ago
Ashford, United Kingdom Sysco International Full timeJob DescriptionTeam Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will...
