Service Desk Analyst
2 weeks ago
Job DescriptionService Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco’s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
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Service Desk Analyst
6 days ago
Ashford, United Kingdom Sysco International Full timeJob Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and...
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Service Desk Analyst
3 days ago
Ashford, United Kingdom Sysco International Full timeJob DescriptionJob DescriptionService Desk Analyst - French SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat,...
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Service Desk Analyst
2 weeks ago
Ashford, United Kingdom Brakes Food Shop Full timeService Desk Analyst - French SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non‑critical...
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Bilingual Service Desk Analyst
6 days ago
Ashford, United Kingdom Brakes Full timeA global food service company in the UK is seeking a bilingual Service Desk Analyst who speaks English and French. The role involves providing first-line IT support, troubleshooting issues, and delivering excellent customer service. Applicants should have experience in Service Desk environments and a strong familiarity with ITIL principles and ServiceNow....
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Bilingual Service Desk Analyst
6 days ago
Ashford, United Kingdom Sysco International Full timeA leading food supply company based in the UK seeks a Service Desk Analyst fluent in English and French. The role involves providing level 1 support, logging incidents, and resolving hardware/software issues. Candidates must have experience in a service desk environment, knowledge of ServiceNow, and strong communication skills. The position offers a...
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Remote Bilingual Service Desk Analyst
2 weeks ago
Ashford, United Kingdom Brakes Food Shop Full timeA leading food distribution company in the UK is looking for a Service Desk Analyst fluent in English and French to provide level 1 support. You will be the first point of contact for internal users, offering support through phone, chat, and portals. Key responsibilities include resolving incidents, documenting activities, and ensuring high service quality....
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Service Desk Team Lead
2 weeks ago
Ashford, United Kingdom Sysco International Full timeJob DescriptionTeam Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will...
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Service Desk Team Lead
2 weeks ago
Ashford, United Kingdom Sysco International Full timeJob DescriptionTeam Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will...
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Service Desk Team Lead
2 weeks ago
Ashford, United Kingdom Sysco International Full timeJob DescriptionTeam Lead, Service Desk (Europe)Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee...
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Service Desk Team Lead
4 weeks ago
Ashford, United Kingdom Sysco International Full timeJob Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You...
