Operations Coordinator

1 week ago


Kings Lynn, United Kingdom Learning Resources (UK) Full time

#LearningResourcesUKLearning Resources is the home or award-winning toys, games and learning aids for children aged 2-12. We understand the importance of learning through play and offer toys and games that positively influence children's growth and development. Learning resources Inc is a US based family-owned company. Learning Resources Ltd. was founded in Kings Lynn, Norfolk in 1994 to serve the European, Middle Eastern, African and Indian Markets.Team & Position DescriptionAs the Amazon Operations Coordinator, you will work as part of a collaborative Amazon team, ensuring seamless operational execution and compliance with Amazon's requirements for Learning Resources within the UK and EU markets. Reporting to the Head of Amazon you will manage and oversee daily operations using Amazon's Vendor Central platform & Microsoft D365. These include processing orders timely and accurately, proactively managing chargeback disputes, maintaining strong communication/relationships with our Amazon Brand Specialist and our 3PL warehouse, analysing operational data to identify and resolve issues, and collaborating with cross-functional teams to optimise performance and compliance with Amazon's policies and standards.What You Will Do Day To Day (responsibilities)Order management:Process and manage purchase orders through EDI using Microsoft D365 & Amazon Vendor Central to ensure timely and accurate order fulfilment.Monitor and resolve order discrepancies or issues promptly.Data analysis and reporting:Use Microsoft Power BI to create detailed reports & dashboardsAnalyse data related to order performance, chargebacks and operational KPI's.Chargeback recovery:Review, analyse, and dispute chargebacks to minimise financial losses, maintaining detailed records of all disputes and outcomes.Tracking shipments:Track the status of deliveries to ensure on-time performance and compliance with Amazon's requirements.Amazon Vine enrolment:Manage product enrolment in the Amazon Vine program, in collaboration with the Amazon team, ensuring compliance with program guidelines to drive customer reviews and product visibility.3PL communication:Coordinate with our third-party logistics (3PL) provider to streamline shipment accuracy, and timely deliveries.US counterpart & demand planning collaboration:Work closely with LRUS counterparts and the demand planning team to maximise stock availability for Amazon and process improvement.What We Are Looking For (Key Performance Objectives)Optimal stock flow: Maintain inventory levels with an out-of-stock rate of



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