Application Support Engineer

Base location: Havant with hybrid working – 2 days per week in the officeSalary: £ to £69,600 dep on experience + performance related bonus + a range of other benefits to support your family, finances, and wellbeing.Working Pattern: Permanent Full time 37 hours per weekRole PurposeThe Application Support Engineer delivers operational and administrative support for Neos Networks' monitoring and service management platforms, primarily Splunk and ServiceNow. Key responsibilities include maintaining dashboards that visualise network health, managing data ingestion from infrastructure devices (e.g. switches, routers, firewalls, Power & Environmental services, etc), scripting automation to enhance alerting and response, and supporting observability-related application services.The role ensures reliable monitoring across distributed network resources, supports incident response and maintenance activities, and contributes to root cause analysis. It requires strong analytical skills, scripting proficiency (Python, PowerShell, Bash), and solid knowledge of Linux systems, networking protocols (TCP/IP, SNMP, NetFlow), and enterprise monitoring practices.Key AccountabilitiesPlatform Support & MaintenanceAdminister and maintain Splunk environments, including indexers, forwarders, and search heads.Develop and optimize Splunk dashboards and alerts using SPL and regex extraction.Support ServiceNow platform operations, including basic administration, workflow updates, and CMDB accuracy.Ensure data integrity and performance across monitoring and logging pipelines.Collaborate with infrastructure teams to support core services such as syslog, SNMP, NTP, SMTP, and proxy configurations.Provide out-of-hours support for critical incidents and scheduled infrastructure tasks.Automation & ScriptingDevelop and maintain scripts in Python, JavaScript, and Shell to automate operational tasks and data transformations.Integrate Splunk and ServiceNow with external systems using APIs, webhooks, and secure protocols (e.g., SSH, TCP-connect).Compliance & SecurityEnsure monitoring and logging platforms align with ISO27001, Cyber Essentials+, TSA (Telecoms Security Act), and internal security policies.Support secure data handling and access control across Splunk and ServiceNow environments.Project DeliveryContribute to application and infrastructure projects, including onboarding new data sources, enhancing dashboards, and improving alerting mechanisms.Assist in the deployment and configuration of AWS-based services relevant to monitoring and support operations.Skills and CompetenciesTechnical SkillsSplunk Administration, SPL, Regex Extraction, DashboardingServiceNow AdministrationPython, JavaScript, and Shell ScriptingLinux System Administration (Red Hat / CentOS / Ubuntu)Networking fundamentals (TCP/IP, DNS, DHCP, SSH, SNMP, Syslog)Infrastructure services: NTP, SMTP, SNMP, Reverse/Forward ProxyNetwork management tools: SNMP, Syslog, TCP-Connect, WebhookData Analysis and troubleshooting across distributed systemsOther Beneficial skillsWindows Administration (AD), Windows Server, Windows 11VMWareAWSZabbix, SpectrumHPE InfrastructureVideowall SolutionsSoft SkillsStrong communication skills with the ability to translate technical issues for non-technical stakeholdersAnalytical mindset with attention to detailAbility to work independently and collaboratively under pressureOrganised and capable of managing multiple prioritiesCustomer-focused with a proactive approach to problem-solvingFamiliarity with ITIL processes and CMDB managementTo be successful in this role you must be able to develop, support and maintain the enterprise management feeds from our network estate into single pane of glass dashboards in Splunk. Next StepsAll applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact careers@neosnetworks.com