Microsoft 365 Lead

OverviewPM Group is a leading international engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-discipline team of over 4,000 people, we deliver complex, capital projects in the life sciences, food and beverages, mission critical/ICT, advanced manufacturing, energy and environmental sectors.We are seeking an experienced professional to manage, optimise, and secure our Microsoft 365 services. This role is responsible for supporting effective and secure collaboration across the organisation while maximising the usage and benefits of our cloud productivity tools. The successful candidate will serve as both a technical expert and service facilitator, integrating daily operations with strategic planning.ResponsibilitiesMicrosoft 365 Tenant Management: Oversee the administration of Microsoft 365 tenants, including Exchange Online, SharePoint Online, Teams, OneDrive, and other associated services.Microsoft Teams Administration: Configure Teams settings, manage channels, guest access, policies, and app integrations.Setup and configuration of Privileged Identity Management (PIM), Single Sign-On (SSO) and Security Assertion Markup Language (SAML).Troubleshooting and Support: Provide Tier 2/3 support for Microsoft 365-related issues, escalate complex problems, and coordinate with Microsoft support when necessary.Training and Documentation: Develop user guides, conduct training sessions, and document procedures for internal staff.Staying Current: Keep up to date with Microsoft 365 roadmap, new features, updates, and best practices.Disaster Recovery and Backup: Ensure that appropriate backup strategies are in place for Microsoft 365 data and services and participate in disaster recovery planning.Monitoring and Reporting: Utilize Microsoft 365 reporting tools and dashboards to monitor usage, security events, and system health.Change Management: Plan and execute upgrades, migrations, and new feature deployments in a structured manner.Monitoring and Coordination Activities:Entra Administration: Manage user accounts, groups, and licenses in Microsoft 365 Admin Center. Monitor license usage and suggest cost-saving strategies.Security and Compliance: Implement and maintain security measures, including Multi-Factor Authentication (MFA), conditional access policies, data loss prevention (DLP), and auditing.Email Administration: Oversee Exchange Online mailboxes, distribution lists, policies, and anti-spam settings.SharePoint and OneDrive Management: Administer document libraries, sites, permissions, sharing settings, and data retention policies.Power Platform Management: Oversee environment setup, app deployment, user permissions, data policies, and integration workflows.QualificationsEducation:Bachelor's degree in computer science, Information Technology, or a related field preferred.Certifications:Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Security Administrator Associate, or Azure certifications are highly desirable.Experience: Experience with Microsoft 365 administration in a mid-to-large enterprise environment.Technical Skills:Proficiency with Microsoft 365 Admin Center, Exchange Online, SharePoint Online, Teams, and OneDrive.Experience with Azure Active Directory and related security controls.Strong PowerShell scripting skills for automation and bulk operations.Familiarity with Office 365 migration tools and processes.Knowledge of compliance, retention, and data governance policies.Understanding of network fundamentals and cloud architecture.Experience with mobile device management (MDM) and endpoint protection.Soft Skills:Excellent communication and interpersonal skills for interaction with technical and non-technical staff.Strong analytical and problem-solving abilities.Ability to prioritize tasks and manage multiple projects simultaneously.Attention to detail and commitment to quality.Proactive attitude toward learning and adopting new technologies.Ability to work independently and as part of a team.Desirable Characteristics:Strategic Mindset: Ability to align Microsoft 365 features and capabilities with organizational goals.Customer-Oriented Approach: Commitment to delivering excellent end-user support and improving user experience.Adaptability: Comfortable working in a dynamic environment with frequent changes in technology and business needs.Innovative Thinking:Willingness to suggest new tools and approaches to improve productivity and security.Working Environment:Based in Ireland, the UK or Poland.This position offers a hybrid work environment, requiring onsite presence 2-3 days per week.May require occasional after-hours or weekend work for critical updates or incident response.Participation in on-call rotation and disaster recovery activities may be required.Why PM Group?As an employee-owned company, we are inclusive, committed and driven. Corporate Responsibility and Sustainability are the heart of our new 2025 business strategy.Inclusion and Diversity are core to our culture and values. Wherever we work, we commit to a culture of mutual respect and belonging by building a truly inclusive workplace rich in diverse people, talents and ideas. Valuing the contributions of all our people and respecting individual differences will sustain our growth into the future.PM Group is committed to ensuring our hiring process is fair and accessible to all and will provide candidates with disabilities with reasonable accommodations required to participate in the recruitment process. If you require any assistance in this regard, please let us know.