Account Handler

6 days ago

Park, United Kingdom The Scout Association Full time

Job DescriptionJob Title: Account HandlerLocation: Unity Insurance, Lancing, West Sussex, BN15 8UWSalary: £26,199 per year, Band C, Level 3Hours: Full-time, 35 hours per weekContract: Permanent  About the Role:We’re Unity Insurance, part of the Scouts, and we’re passionate about helping charities, youth groups, and organisations like the Scouts and Guides protect what matters most.We’re a small, friendly team with a big heart — and we’re looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy helping people, we would love to hear from youWhat you’ll do as an Account Handler:Be the first point of contact for our clientsProvide quotes, advice, and ongoing supportManage renewals, policy updates, and claimsRecommend additional products to help clients stay protectedEnsure all administration is accurate and completed on timeDeliver excellent customer service and help us grow our client baseWhat we’re looking for as an Account Handler:Experience in insurance and customer serviceUnderstanding of youth organisations or small charities (desirable)Good knowledge of insurance principles and FCA guidelinesConfident using computers and insurance systemsWorking towards or holding insurance qualifications (desirable)A genuine passion for helping othersWhy join us?At Unity, your work makes a real difference. You’ll be supporting the amazing organisations that help young people gain skills for life — and you’ll do it alongside a welcoming, supportive team.We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matterBenefitsWe’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at ChristmasFlexible working hours and hybrid optionsWork in a way that suits you, your role, and your departmentDouble-matched pension up to 10% of gross salaryFamily-friendly employer with generous family leaveLearning and development opportunities via our internal learning hubFor a full list of our benefits click .Closing date for applications: 23:59pm Thursday 18th December 2025.Interviews will be on an ongoing basis until the position is filled.We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

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