Account Handler

4 days ago

Stratford Enterprise Park, United Kingdom Made Employment Ltd Full time

Do you enjoy helping people? Would you like to manage customer accounts and handle incoming queries? If so, this is the job for you

Our client are one of the largest debt solution management companies in the UK helping thousands of people who are in debt due to missed payments on their utility bills. We are looking for a strong account handler to join their growing team

As an Account Handler you be responsible for the daily management of accounts referred to us from their various clients. The activities you will then perform on these accounts will be for varied reasons such as debt collection, payment plan set up, arrangingthe agreed installation of a pre payment meter, metering information, occupancy details and appointment planning. The management of these accounts is performed by way of telephony or written communication, and will take place ahead of or after a Field Representativeperforms a site visit. The aim is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all
concerned.

**Benefits**
- This opportunity will see you in the office for the first 2-4 weeks to receive your training
- Thereafter, you will work 2 days a week at home
- And when you're fully comfortable with the role you will work 3 days a week from home and 2 days a week in the office
- Excellent training
- Wonderful career opportunities
- Free eye tests and £50 towards glasses
- Pension

**Responsibilities**
- Pro-active and Reactive telephone calls.
- Dealing with, and responding to, written communications from Customers.
- Negotiate payment and/or payment solutions for individual customers in line with customer needs and company processes.
- Liaise with Clients as needed to resolve individual accounts correctly.
- Highlight and fully record any vulnerability found when dealing with an account.
- Highlight and fully record any safety issue or concern found when dealing with an account.
- Update and/or result fully detailed reports accurately on each account when any activity has taken place.
- Update the system with any requested appointment dates and times received from a customer, along with any specific request in relation to a visit.
- Result accounts on the system with a high level of accuracy so the Client is able to complete any follow up action as necessary.
- Dealing with voice mails that are left on the automated phone system and completing the required action to resolve the matter within department SLA.

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