Receptionist and Insurance Administrator

1 week ago


Frodsham, United Kingdom IVC Evidensia Full time

Passionate about Pets and delivering excellent customer service?Then this is the role for youHere at Ashcroft, we are looking for a friendly and approachable Veterinary Receptionist to join our team in Frodsham. The role will involve building client and patient relationships, providing a warm and welcoming experience, answering phones and booking appointments, responding to queries via phone, in person and email, registering new clients, completing insurance claims, dispensing medications and taking payments and managing client account. You will also be responsible for processing insurance claims, client communication, record keeping and liaising with insurance companies where needed.Our ideal candidatePrevious receptionist experience is essential.Veterinary experience is a plus.Excellent communication skills with strong empathy.Resilient with ability to cope with potentially distressing and emotional situations.Excellent customer service skills and experience in dealing with members of the public.Positive attitude and excellent teamwork skills.Use in Microsoft office and other data base management and operation systems.About The RotaMonday - 8:15 - 5:00pm (half hour unpaid lunch) = 8.25 hoursTuesday - 8:15 - 4:45pm (half hour unpaid lunch) = 8 hoursWednesday - 8:15 - 1:30pm = 5.25 hoursThursday - 8:15 - 5:00pm (half hour unpaid lunch) = 8.25 hoursFriday - 8:15 - 1:30pm (half hour unpaid lunch) = 5.25 hoursPlus 9am -1:30pm on a Saturday 1 in 4 rotaIn addition to a competitive salary, you will benefit from:6.6 Weeks annual leave FTEAdditional annual leave for your birthday which will be added to your holiday allowanceEnhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy payCycle to work schemeInitiatives focused on employee wellbeingNon-accidental injury supportLearning and development opportunities via the IVC Evidensia AcademyPawsome Benefits - reward gateway giving discounts and cashback with 100's of retailersPension schemeDiscounted staff pet care£0 - £0 an hour12.21phWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.



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