Quality Assurance and Standards Officer

Salary: £52,194 to £55,323 p.a. inclusive of London weighting (plus fantastic benefits)Contract: PermanentHours: 36 hours per weekLocation: Civic Centre, Wembley and other locations as requiredAn exciting opportunity to lead real change across the Housing ServiceBrent is a vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, Brent is a place of huge contrasts and rich diversity. Our long history of cultural and ethnic diversity has created a borough that is truly unique and valued by those who live and work here.The council is delivering an ambitious transformation programme to better meet the needs of our community. This makes it an exciting time to join us and play a meaningful role in shaping the future of our housing services.What you will doThe Quality Assurance Team ensures that the Housing Service is compliant with all legal and regulatory responsibilities. The team leads on delivering improvements, undertaking quality checks and acting as a critical friend for service performance.As a Quality Assurance and Standards Officer, you will:Support the Housing Service to prepare for future inspections from the Regulator of Social HousingKeep the service informed of regulatory requirements, legislative changes, national policy and sector best practiceHold teams to account against compliance expectationsLead projects to develop, review and monitor strategies, policies and processes across the Housing ServiceEnsure key housing functions meet required standards and deliver safe, effective and efficient servicesWork with staff at all levels to drive improvements that prioritise the safety, experience and satisfaction of tenants and leaseholdersThis is a role where you will directly influence how Brent delivers high-quality housing services to its residents.We are looking for someone withExcellent facilitation skills and the ability to quickly analyse complex issues using a wide evidence baseThe ability to explain findings clearly and simply to a range of audiences including managers, staff and tenantsStrong relationship-building skills to quickly establish rapport and support collaborative problem solvingA structured approach to policy, service review and compliance monitoringA commitment to improving outcomes for tenants, leaseholders and communitiesExperience working in housing, regulatory compliance, quality assurance or local government would be beneficialWhy join us?We know people achieve their best when they feed valued. At Brent, you'll benefit from:Up to 33 days annual leave (depending on length of service) plus bank holidaysExcellent pension with generous employer contributions (LGPS)Hybrid and flexible working options available for most rolesSupportive family-friendly policies for parent, guardians, and carersHealth and wellbeing support, including access to eye test support and a 24/7 Employee Assistance ProgrammeFinancial support such as education sessions, childcare deposit loans, and season ticket loansTravel perks including Zipcar access, affordable parking nearby, a Cycle to Work scheme, and great onsite facilitiesLearning and development opportunities to help you grow your careerAccess to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainmentHow to applyPlease click 'Apply' and include a supporting statement demonstrating how you meet the Person Specification. CVs are welcome but must be accompanied by a supporting statement.Closing date: Sunday 14 December 2025 at 23:59Brent Council welcomes applications from all communities and encourages applicants to complete the diversity section of the application. As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria and offer reasonable adjustments. If you require any adjustments, please contact recruitment@brent.gov.uk.Roles in areas involving children, young people or vulnerable adults are subject to an Enhanced DBS and other pre-employment checks. Application data may be shared with Cifas to help prevent fraud and misconduct. For more information on how your data is used and your rights, visit www.cifas.org.uk/fpn.Flexible working is supported wherever possible.