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Head of Fees
2 weeks ago
Job DescriptionDepartment: FinanceLocation: London, GreenfordType of Contract: Permanent (On-Site) Our Vision: Changing lives through education.Are you a strategic thinker with a passion for financial excellence and student experience? We’re looking for a dynamic Head of Fees and Income to lead the charge in managing tuition fees, billing, and income collection across our institution.In this pivotal role, you’ll drive financial sustainability, ensure regulatory compliance, and deliver a seamless experience for students and staff alike. You’ll work closely with senior leadership, academic departments, and external partners to optimise income streams and support our long-term goals.What You’ll Be DoingLeading the strategic development of tuition fee policies and payment plansOverseeing student billing, income collection, and debt recovery processesEnsuring compliance with UK regulations (CMA, SLC, OfS, etc.)Collaborating across departments to enhance the student journeyManaging a high-performing team with a focus on service excellenceProviding insights and reports to senior leadership and governing bodiesWhat We’re Looking ForProven experience in student finance within higher education or a similar environmentStrong knowledge of UK tuition fee structures and funding modelsExcellent financial acumen and experience with financial systems and reporting tools. Strong leadership and team management skills. Exceptional communication skills and stakeholder engagement abilities. Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals. Experience in managing debt recovery processes and improving income collection efficiency. Proficiency in data analysis and income forecasting to support financial planning.Knowledge of compliance requirements related to CMA, SLC, OfS, and student finance. Ability to work collaboratively across departments and influence senior stakeholders. Desirable Experience in private higher education Professional finance qualifications (e.g., ACCA, CIMA)Your ImpactDrive accurate income forecasting and reportingImprove billing efficiency and debt recovery outcomesEnhance student satisfaction through clear, responsive fee managementSupport institutional financial health and strategic planning What We Offer25 days annual leave, plus 8 public holidays1-day extra leave per year of service, up to a maximum of 5 daysWorkplace pension schemeTuition reimbursement for career development coursesFlexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much morePerks@Work discounts platform, wellbeing centre and much moreReward and recognition programme£500 award employee referral schemeDiscretionary annual performance bonusOne of my proudest achievements at GBS is being part of the Admissions department's growth and improvement. Over the past three years, I've seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It’s exciting to see how much we’ve accomplished as a team and how far we’ve come.— Barbara Vargas (Professional Services Employee)
