Continuous Improvement Lead – Customer Excellence
1 week ago
Help grow a safer, cleaner, healthier future for everyone, every day.Join us at HWM Global Ltd, a Halma operating Company, where we innovate to keep critical resources flowing.Role OverviewThe Continuous Improvement Lead will be responsible for driving continuous improvement within CX team by identifying, implementing, and sustaining process improvements. This role combines strategic improvement initiatives with hands-on operational support, ensuring efficiency and resilience across Customer Service and Customer Operations. The position requires strong analytical skills, experience in process optimisation, and the flexibility to step into day-to-day operations during staff absence or periods of high demand.Main TasksContinuous Improvement & Process OptimisationIdentify, analyse, and implement process improvements across CX functions.Develop and maintain documentation standards and workflows for efficiency and compliance.Use data-driven insights to recommend and execute changes that enhance customer experience and operational performance.Project LeadershipLead improvement projects from concept to implementation, ensuring alignment with business objectives.Collaborate with cross-functional teams to embed best practices and monitor outcomes.Operational SupportProvide hands-on assistance in core CX activities (e.g., customer service, customer operation administration, renewal billing) during peak periods, staff absence, or high-demand situations.Maintain a strong understanding of day-to-day processes to ensure seamless support when required.CollaborationWork closely with Customer Service and Customer Operations Supervisors within the CX team to identify improvement opportunities and support operational priorities.Ensure alignment between improvement initiatives and frontline operational needs.Stakeholder EngagementWork closely with the Head of Customer Excellence to align initiatives with strategic goals.Communicate progress, outcomes, and recommendations effectively.All employees have a legal duty to take reasonable care for the health & safety of themselves and others who may be affected by their acts or omissions at work, and to observe and follow the relevant systems, rules, and methods of working.Person SpecificationExcellent communication and interpersonal abilities.Highly organised with a proactive, solution-focused mindset.Able to manage multiple priorities in a fast-paced environment.Customer-focused with a commitment to continuous improvementQualifications/TrainingProven experience in process improvement and continuous improvement methodologies.Strong administration background.Familiarity with Microsoft Office suite and process mapping tools.Excellent communication skills, both verbal and written.Analytical thinking and problem-solving ability.Knowledge of document processing workflows and compliance requirements.Experience in customer service or customer operations environments (order processing and invoicing)The responsibilities outlined above are not comprehensive, and you may be required to undertake additional duties as your role evolves in accordance with the Company's business objectives.Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest
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Cwmbran, United Kingdom Halma plc Full timeContinuous Improvement Lead – Customer ExcellenceHelp grow a safer, cleaner, healthier future for everyone, every day. Join us at HWM Global Ltd, a Halma operating company, where we innovate to keep critical resources flowing.Role OverviewThe Continuous Improvement Lead will be responsible for driving continuous improvement within the CX team by...
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Cwmbran, Torfaen County Borough, United Kingdom Halma plc Full time £45,000 - £60,000 per yearHelp grow a safer, cleaner, healthier future for everyone, every day.Join us at HWM Global Ltd, a Halma operating Company, where we innovate to keep critical resources flowing.Role Overview:The Continuous Improvement Lead will be responsible for driving continuous improvement within CX team by identifying, implementing, and sustaining process improvements....
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Cwmbran, United Kingdom Halma plc Full timeHelp grow a safer, cleaner, healthier future for everyone, every day.Join us at HWM Global Ltd, a Halma operating Company, where we innovate to keep critical resources flowing.Role OverviewThe Continuous Improvement Lead will be responsible for driving continuous improvement within CX team by identifying, implementing, and sustaining process improvements....
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Continuous Improvement Lead
4 days ago
Cwmbran, Torfaen, United Kingdom Halma plc Full timeHelp grow a safer, cleaner, healthier future for everyone, every day. Join us at HWM Global Ltd, a Halma operating Company, where we innovate to keep critical resources flowing. Role Overview The Continuous Improvement Lead will be responsible for driving continuous improvement within CX team by identifying, implementing, and sustaining process improvements....
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Continuous Improvement Lead
3 days ago
Cwmbran, United Kingdom Vibe Recruit Limited Full timeJob DescriptionContinuous Improvement LeadLocation: CwmbranSalary: £30,000Hours: 37.5 per week Monday-Thursday 8am-4pm. Friday 7:30am-3:30pmWorking Pattern: Monday-Friday, Hybrid (5 days onsite during probation, minimum 3 months)About the OpportunityVibe Recruit's client is seeking a Continuous Improvement Lead to enhance performance across its Customer...
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Cwmbran, United Kingdom Halma plc Full timeA leading global safety organization is seeking a Continuous Improvement Lead to enhance customer experience through process optimization. This role involves driving continuous improvements within the CX team, managing multiple improvement projects, and providing operational support. The ideal candidate will have strong analytical skills, experience in...
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Cwmbran, United Kingdom Advanced Resource Managers Limited Full timeARM are recruiting for an Head of Business Transformation and Continuous Improvement for a permanent opportunity with a Aerospace company in south Wales. You will be joining a mature environment, where your contributions will have a direct impact on safeguarding the U.K. at home and abroad. **As a Head of Business Transformation and Continuous Improvement...
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Process Engineer – Continuous Improvement
2 weeks ago
Cwmbran, United Kingdom Mane Contract Services Full timeA leading recruitment agency is seeking a Process Engineer in Cwmbran to support manufacturing process development. The role involves ensuring safe and efficient operations, refining processes, and enhancing product quality using Continuous Improvement tools. Ideal candidates will have a relevant degree and experience in a manufacturing environment....
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Manufacturing Process Improvement Engineer
1 week ago
Cwmbran, United Kingdom TEMPO Communications, Inc. Full timeJob Details Job Location: Legal Address - VISTA, CA 92081 Salary Range: $75,000.00 - $90,000.00 Salary/year Job Summary The Manufacturing & Process Engineer is responsible for new product introductions, factory layout, workcell design, work instructions, and the implementation of fundamental manufacturing engineering principles and practices to ensure...
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Customer Experience Lead
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Cwmbran NP FD, United Kingdom EVOLVE HES Full timeAbout UsEvolve is on a mission to deliver affordable warmth solutions to households throughout the UK, with customer experience guiding everything we do. Drawing on 450+ years of combined industry experience, our passionate team combines deep expertise with a drive for innovation—solving fuel poverty and energy efficiency challenges one home at a time.As a...
