Senior Customer Service Advisor
1 week ago
Join Us as a Senior Customer Service Advisor / Team CoachWhat You Will DoIn this coaching and performance development role, you will use a variety of skills to maximize performance and enhance customer experience across relevant cross-functional teams. You will be responsible for maintaining all regulatory and non-regulatory training across the CSC, identifying performance gaps, and delivering coaching plans to help teams reach their full potential.You will deliver regular one-to-one coaching meetings with contact centre agents, develop coaching plans, and be a subject matter expert on training materials. Additionally, you will proactively handle customer calls, provide recommendations for process improvements, and work closely with L&D leads to develop and deliver training plans.What We OfferCompetitive Salary: Reflecting your skills and experienceGenerous Leave: 25 days annual leave (pro-rated in hours)Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discountsCareer Development: Extensive growth and advancement opportunitiesFree Onsite Parking: Hassle-free commutingDress Down Fridays: Casual attire to wrap up the weekHow You Will Do ItDeliver regular one-to-one coaching sessions with contact centre agents and develop coaching plansMaintain regulatory and non-regulatory knowledge, ensuring delivery across the CSCProactively handle customer calls and support the business with administrative tasks, meeting KPIsIdentify and implement process improvements to enhance service and customer experienceBuild and maintain positive relationships with L&D leads to develop and deliver training plansRequiredWhat we look forExperience in driving performance through coachingExperience in facilitation, both in small and large groupsAbility to flex and deliver in a fast-paced environmentStrong engagement and influencing skillsAttention to detailPreferredFamiliarity with Johnson Controls' full product rangeExperience in handling regulatory training sessionsAbility to work under pressure and meet deadlinesStakeholder management and collaboration skillsKnowledge or qualifications in coaching and development (e.g., CIPD, CPD)Experience with process improvement methodologies such as LEAN Six Sigma Greenbelt or systems thinking
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Customer Service Advisor
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Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...
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Customer Service Assistant
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Manchester, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...
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Customer Service Assistant
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Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...
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Manchester, United Kingdom CarShop Full time**Senior Customer Service Advisor** **Salary: £22,000 - 23,800** **Location: Manchester** **Hours: 40 hours per week including evenings and weekends** CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have...
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Senior Customer Service Advisor
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Manchester, United Kingdom YDU JC Air Cond & Ref Inc.- Dubai Full time.Senior Customer Service Advisor page is loaded## Senior Customer Service Advisorlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30256974**** **Join Us as a Senior Customer Service Advisor / Team Coach ****What you will do**In this coaching and performance development role, you will use...
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Customer Service Assistant, Full Time
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Customer Service Assistant, Full Time
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Customer Service Assistant, Full Time
1 week ago
Manchester, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...
