Supported Housing Support Worker

Job Description37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.Our Eastbourne and Hailsham services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. Eastbourne Foyer houses 34 young people, while our two Hailsham properties houses 10 young people, all with shared communal facilities. Across all three sites, we support residents to develop the skills needed for independent living. This includes managing finances and budgeting, building life and work skills, and maintaining personal self-care.Our staff take a trauma-informed and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations so they can move on to independent and fulfilling futures. Our dedicated team of Support Workers, Night Workers, and Bank Workers provide personalised guidance, practical assistance, and signposting in key areas including housing, budgeting, daily living skills, employment, and healthy relationship building.We are looking for a Supported Housing Support Worker to join our team at Eastbourne Foyer, with the expectation of working from our other sites in Hailsham when required. You will hold a caseload of residents and carry out regular key work sessions with them each week. Through these sessions, you will work together to develop personalised support plans, track progress, and help residents achieve their goals.Main areas of responsibilities are:Housing:Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent livingPromote a credit culture, encouraging young people to keep up to date with all payments for rentMaintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing lawDeal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the teamCoaching and Engagement:Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling livesEnsure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundariesMaintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)General:Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone workingContribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situationsParticipate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practiceThere will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.Experience and Knowledge:Experience relating to housing, support work, and/or working with young people at riskExperience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent livingKnowledge of statutory and voluntary resources available to young people with multiple and complex needsKnowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundariesDemonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check listsSkills and Abilities: Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achievedAbility to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessaryAbility to work autonomously, and use own initiative, as well as being part of a teamClear verbal and written communication skills, good IT, and keyboard skillsAbility to de-escalate volatile situations and manage challenging behaviour appropriatelyCLOSING DATE: Sunday 4 January 2026 at midnight. Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us.YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.