Senior Cyber Security Analyst

Job Role: Senior Cyber Security Analyst (UK)Location: UKReporting to: UK SOC Team LeadJob Purpose:As a Senior Cyber Security Analyst in our UK Security Operations Centre (SOC), you will be an instrumental team member in the delivery of a number of Air IT's managed cyber security servicesYou will collaborate with multiple vendors and work with a variety of tools and systems to investigate alerts and respond to breaches, in order to safeguard our customers' IT infrastructures and organisational data from cyber threatsYou will be part of a supportive team, working alongside other professionals who are also passionate about cyber security and continuous learning. You will have opportunities to contribute towards the development of current operations as well as the shaping of new innovative service offerings.Duties and Responsibilities:Security Alerts Triage and InvestigationTriage and investigate alerts from security systems such as SIEM and EDR, so that cyber threats are accurately and timely identified and responded toIncident HandlingCollaborate with internal and external teams and stakeholders so that threats are contained efficiently in a cyber incident and offer support to the wider remediation efforts so that impact to customers' business operations are kept to a minimum.Escalation HandlingHandle escalations where more complex or in-depth investigations are required.Take part in the incident response to more critical and urgent incidents.Customer Onboarding and System ConfigurationsCarry out necessary installations and configurations to onboard new customers to receive managed security services.Test and tune security systems to verify their effectiveness and minimise the rate of false positives.Process and DocumentationFollow established internal processes and keep accurate and meaningful records of all work carried out across various internal platforms and systems.Improve processes and workflows by updating existing documentation and creating new playbooks.Client CommunicationCommunicate clearly and timely with customers and stakeholders alike, regarding service requests, cyber threats and incidents, using a variety of different methods.Continuous Learning and Knowledge SharingStay up to date with the latest changes in cyber threats as well as security best practices.Support customers and colleagues with your cyber security expertise, offering guidance and solutions where needed.Qualifications, Knowledge, and Experience:EssentialMinimum of 3-year experience as a Security Operations Centre (SOC) Analyst or similar role.A keen interest in cyber security, with evidence or examples of your passion and commitment.Knowledge or hands-on experience with common IT systems or cloud services such as Windows/Linux OS, Active Directory, Entra ID.Familiarity with networking and virtualisation concepts.Working knowledge of network devices like firewalls and switches, particularly with configurations related to security such as authentication and logging.Strong logical and methodical approach, especially under pressure.Excellent verbal and written communication skills, able to explain technical concepts to both technical and non-technical audiences.Literacy and numeracy skills (e.g. GCSE Maths and English or equivalent)Ability to commute to an Air IT office as required by our hybrid working policy.DesirableRelevant education, training, or certifications in cyber security.Knowledge of Cyber Essentials accreditation or other information security standards.Understanding of offensive security topics like vulnerability scanning, Capture The Flag (CTF), or bug bounty programs.Experience in delivering security training or conducting phishing simulations.NoteThis description is not intended to establish a total definition of the job, but an outline of the duties.What's In It for You?We offer a competitive salary, professional development opportunities, and the chance to work in a collaborative and innovative environment. With us, you'll play a pivotal role in shaping the future of IT services while growing your career in a high-energy, rewarding role.Joining our team comes with its perks:Hybrid working options for a better work-life balance25 days annual leave plus bank holidaysOngoing learning and development opportunitiesCycle to work scheme and technology vouchersEnhanced family leaveCelebration day - an additional day off each year to celebrate an occasion important to youSalary sacrifice pension2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impactCompany social events and competitionsDiscount and Cashback SchemeGroup Income ProtectionLife InsuranceEAP and Virtual GP ServiceWhy Join Us?This is your chance to work alongside an inspiring leadership team in an organisation that values efficiency, collaboration, and innovation. You'll gain exposure to high-level operations and contribute to the success of a thriving company.