Helpdesk Manager

4 days ago

Leeds, United Kingdom 300 North Limited Full time

Job DescriptionHelpdesk Manager - Facilities ManagementLocation: Leeds - LS1 (office-based - no parking)Salary: £35,000 per annumHours: Monday-Friday, 8:30 am-5:00 pm (37.5 hours)Our client is a growing, secure, Facilities Management provider delivering predominantly hard FM services across multi-site portfolios. Following consistent growth and an internal restructure, they are now appointing a strong, capable Helpdesk Manager to take full ownership of the helpdesk function.This role is critical to the business. You will be trusted to run the desk, lead the small team and keep day-to-day operations moving without dragging Directors into the detail.The roleTake full ownership of the facilities helpdesk operationLead, manage and develop a small helpdesk teamOversee PPM, reactive and compliance worksEnsure SLAs and KPIs are consistently achievedAct as the main escalation point for issuesDrive accountability, ownership and deliveryImprove processes where needed while protecting core systemsUse CAFM and reporting to manage performanceThe personStrong, confident and organisedA self-starter who owns problems end-to-endComfortable working under pressureAble to challenge, push back and improve ways of workingFM helpdesk or operational management experience essentialBenefits33 days holiday (including bank holidays)Paid birthday leave (if it falls on a weekday)Additional holiday for each year of service after two yearsOne paid wellbeing hour per weekPensionPersonal private health insuranceTo apply, please send your CV to (url removed)

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