3rd Line Engineer

9 hours ago


Bristol, United Kingdom Peaple Talent Full time

Job Title: 3rd Line EngineerLocation: Bristol (hybrid)Salary: up to £50,000Peaple Talent has partnered with a growing technology company to recruit for a 3rd Line Engineer.This is an exciting role to join a growing, culture-led company where you will be responsible for handling complex incidents, providing technical support and maintaining clients' infrastructureYou will have some involvement in projects, but this role is predominantly a support-based position. The successful candidate will be well-versed in M365 suite, Azure, Windows Server and Cisco networking.The Role:Provide 3rd line support, managing complex incident and resolving problemsAct as an escalation point to 2nd line teamBe able to coach and mentor junior colleaguesEnsure that documentation is accurate and kept up to dateThe Candidate:Previous experience of providing 3rd line support within a fast-paced environmentExcellent understanding of M365 suite, Azure and Windows ServerKnowledge of Cisco MerakiTeam player with a positive attitude and excellent work ethicExcellent customer service skillsThe Package:Base Salary: up to £50,000Pluralsight trainingOpportunities for paid certificationPaid social activities and charity work opportunitiesGenuine progression routes into Cyber or Projects teamsInterested? If you think you're right for this role, then click the 'Apply Now' button, and send us your CV


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