Cash & Card Payments Business Analyst

5 days ago

Edinburgh, United Kingdom CCA Recruitment Group Full time

Job DescriptionCCA Recruitment is partnering with one of the most prestigious names in global banking to hire an analytically minded Business Analyst with extensive cash and cards payments experience. This is a great opportunity to deep dive into our card payment process and join our Cash and Card Operations Team, that spans the UK and India. You will me analytically minded, a problem solver and enjoy working with a variety of different teams across the business, including - product, technology, and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes. Within this role you will be working with some of the sharpest minds within the cash and card payments space, whilst working for a brand that continually strives for excellence and delivering a best-in-class experience for internal stakeholders and customer alike. Job responsibilities:Conduct enquiries and investigations of complex cash and card issues that frontline contact centre teams cannot resolveLiaise with Product & other Operations teams to support building of customer journeys for contact centreGather requirements and support building of tools and processes for Cash and Card teamSupport and deliver training material for Contact Centre and Ops teams whenever requiredCreate and update playbooks for C&C Ops Team for new payment products Required qualifications, skills and capabilities: Knowledge and understanding of card payment processes, including transaction lifecycle, authorization, clearing, and settlement.Proven experience of Visa or MasterCard schemesWorking experience in ISO8583 format would be preferableWillingness to learn new schemes and rulebooks to support C&C Ops. Diverse product knowledge, with an ability to develop an understanding of new productsAbility to work under considerable time pressure, whilst maintaining a high level of accuracy and qualityExcellent communication and organizational skills Preferred qualifications, skills and capabilities:Strong analytical skills to analyse the information, identify the problems, and work towards finding the solutionsAbility to partner and influence across businesses teams and other support groupsControl focus and mind-set at all times, whilst respectively challenging the status quoAttention to detail whilst being cognizant of materiality levelsA relevant degree, accounting, or financial qualification would be beneficial

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