CXone Architect

2 weeks ago

Alderley Edge, United Kingdom Initialize IT Full time

Job DescriptionCXone Architect - Hybrid - Alderley Edge, Cheshire and remoteExperience: 10+ years in enterprise contact center architecture.At least 4 years in NICE CXone architecture.Technical Expertise: Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels.Proficiency with REST/SOAP APIs, JSON, XML, and system integrations.Certifications:NICE CXone Certified Architect (preferred).Networking/telephony certifications (eg, CCNP).The NICE CXone Solutions Architect is responsible for designing, governing, and delivering end-to-end technical solutions across the NICE CXone cloud contact centre platform. This role ensures that all CXone capabilities-ACD/IVR, WFO/WFM, Quality Management, Voice & Digital Channels, Analytics, and Integrations-are architected to meet business requirements, security standards, and performance expectationsURGENT ROLE - APPLY NOW

  • CXone Architect

    1 week ago

    Alderley Edge, United Kingdom Initialize IT Full time

    CXone Architect - Hybrid - Alderley Edge, Cheshire and remote Experience: 10+ years in enterprise contact center architecture. At least 4 years in NICE CXone architecture. Technical Expertise: Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels. Proficiency with REST/SOAP APIs, JSON, XML, and system integrations....

  • Cxone Architect

    1 week ago

    Alderley Edge, United Kingdom Initialize IT Full time

    CXone Architect - Hybrid - Alderley Edge, Cheshire and remote Experience 10+ years in enterprise contact center architecture. At least 4 years in NICE CXone architecture. Technical Expertise Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels. Proficiency with REST/SOAP APIs, JSON, XML, and system integrations....

  • CXone Solutions Architect

    1 week ago

    Alderley Edge, United Kingdom Initialize IT Full time

    A leading IT solutions provider is seeking a CXone Architect for a hybrid role in Alderley Edge. The successful candidate will have over 10 years' experience in enterprise contact center architecture and at least 4 years focusing on NICE CXone. Responsibilities include designing and overseeing implementation of technical solutions to ensure all CXone...