CXone Solutions Architect

6 days ago

Alderley Edge, United Kingdom Initialize IT Full time

A leading IT solutions provider is seeking a CXone Architect for a hybrid role in Alderley Edge. The successful candidate will have over 10 years' experience in enterprise contact center architecture and at least 4 years focusing on NICE CXone. Responsibilities include designing and overseeing implementation of technical solutions to ensure all CXone functionalities meet business and performance standards. A strong grasp of CXone modules and system integrations is essential. Apply now as this role is urgent.
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    6 days ago

    Alderley Edge, United Kingdom Initialize IT Full time

    CXone Architect - Hybrid - Alderley Edge, Cheshire and remote Experience: 10+ years in enterprise contact center architecture. At least 4 years in NICE CXone architecture. Technical Expertise: Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels. Proficiency with REST/SOAP APIs, JSON, XML, and system integrations....

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