Technical Operations Analyst
1 week ago
Job DescriptionDo you want to do the best work of your life?With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand.A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.Join our Desktop Support Services team within Group Workplace Solutions, Technology UK . As a Technical Operations Analyst , you'll play a key role in supporting Sky UK staff and the Desktop Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery.What you'll do Coordinate desktop support activities by managing incidents and service requests. Liaise with requestors and support teams to ensure timely and accurate processing. Monitor the service management queue and team mailbox to maintain up-to-date communication. Reset/Image devices and prepare them for deployment using standard build procedures. Manage device dispatch and returns, including courier arrangements and quality checks. Coordinate warranty repairs with vendors (Dell/HP) and oversee IT equipment retirement/disposal in line with company policy. What you'll bring Experience working in a general office environment as an administrator or experience working in Desktop Support Administration role Basic knowledge of Windows OS, device imaging (including Apple tablets) and hardware troubleshooting. Experience with Apple support and warranty management; device disposal management Familiarity with ITSM tool ServiceNow for incident and request handling. Including ability to manage data list views and identify key ServiceNow data to enable affective queue management Strong written and verbal communication skills for liaising with customers, internal teams and vendors. Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment. Analytical mindset with attention to detail for resolving technical and operational issues. Team overviewDesktop ServicesGroup Workplace Solutions Desktop Services is responsible for 2nd level support for end user computing, including deployment and return device management and desktop support activity. .The RewardsThere is a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: Sky, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Where you'll workLivingstonInclusion & how you'll workRecognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.This is a site-based role located at one of Sky's critical operations centres. Due to the hands-on nature of the work and the importance of maintaining real-time infrastructure, remote or hybrid working is not available for this position.Why wait?Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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