Senior Business Analyst

3 days ago

Holborn, United Kingdom Tria Full time

Job DescriptionServiceNow Business Analyst - London (1-2 days p/w) - Up to £90,000If you're the kind of BA who thrives on shaping clarity out of complexity, especially across governance, audit, IRM and asset lifecycle workflows, this role is built for you.We're looking for a seasoned Senior Business Analyst who knows their ServiceNow domain inside out. Someone who can confidently champion out of the box approaches, tell a compelling story to stakeholders, and guide clients through real transformation rather than surface level change.In this role, you'll work across compliance, governance, IRM migration, audit readiness and HAM/SAM lifecycle management while partnering closely with banking clients who rely on you to connect their real world processes to platform capabilities.What makes this role compelling?You'll step into a position where your voice genuinely shapes the solution. You won't be gathering requirements in a vacuum. You'll be leading workshops, influencing platform strategy, challenging assumptions and steering clients toward best practice. You'll own the narrative, the process and the value story.What you'll take ownership of✓ Stakeholder engagement that actually mattersLead workshops to uncover requirements and educate clients on ServiceNow capabilitiesTranslate banking processes into clear ServiceNow workflows and user storiesDefend best practice out of the box approaches while keeping stakeholders onside✓ Solution and delivery leadershipDrive the design and configuration of ServiceNow ITSM, ITOM and governance modulesIdentify automation and optimisation opportunities across client environmentsAlign solutions closely with ITIL and platform best practice✓ Compliance, audit and governance expertiseTranslate audit findings into actionable user stories and acceptance criteriaLead IRM migration projects from start to finishOversee HAM/SAM lifecycle governance and EUC compliance standards✓ Data, testing and quality oversightValidate data models, mapping and integration requirementsEnsure robust testing coverage and UAT success✓ Mentorship and leadershipSupport junior consultants and shape delivery quality across engagementsWhat you'll bring5+ years as a Business Analyst in ITSM or ServiceNow environmentsHands-on experience across IRM, HAM, SAM, compliance or audit driven workStrong familiarity with ITIL processesAbility to lead workshops, influence senior stakeholders and articulate domain concepts clearlyServiceNow certifications such as CSA, CAD or CIS-ITSMBanking or financial services experience is highly desirable

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