Technical Customer Support

4 days ago

Newcastle upon Tyne, United Kingdom Pin Point Recruitment Full time

Job DescriptionTechnical Customer SupportLocation: Newcastle upon TyneBased: On siteSalary: £27,000Contract: Full time, permanentYou will support our commercial (B2B) customers with specialist guidance on the installation, commissioning and operation of our electrical and Building Management System (BMS)-related products. You will act as a trusted technical partner to installers, integrators, facility managers and OEMs—helping them deploy solutions effectively, troubleshoot issues, and maximise system performance.This role suits someone with hands-on experience of electrical or control systems, who thrives on solving problems and supporting customers in a technical environment.This is a new addition to an established team and offers production training and development.Key Responsibilities * Act as a primary technical contact for B2B customers, installers, integrators and end-users, providing expert telephone, email and remote diagnostics support. * Troubleshoot issues involving electrical systems, digital control systems and BMS integrations, ensuring timely and effective resolutions. * Guide customers on safe and correct installation practices, wiring configurations, system commissioning and product optimisation. * Identify recurring installation challenges and provide feedback to product and engineering teams to drive continuous improvement.Person Specification * Proven experience in a technical support, installation support, or field engineering role. * Strong background in electrical systems, BMS (Building Management Systems), controls, or digital/electromechanical products. * Experience supporting B2B customers in installation or commissioning environments (e.g., contractors, installers, integrators, OEMs). * Technical qualification (electrical engineering, controls engineering, electronics, or similar) preferred but not essential. * Strong desire and aptitude to learn complex products and emerging technologies. * Excellent communicator with the ability to explain technical concepts clearly to varied audiences

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