People Operations Manager

Job DescriptionPeople Operations ManagerYour roleThis role represents an exciting addition to our team, reflecting our organisational commitment to putting our people first as our team grows in sizeReporting to the Director of Operations and working closely with the Chief of Staff, this role will contribute to the development and management of the key systems, policies, and processes underpinning CLTR’s people operations and culture.While primarily focused on HR-related projects and responsibilities, you will have scope to take on wider operational responsibilities as part of CLTR’s core Operations Unit. We are open to tailoring certain aspects of the role to align with the successful candidate’s interests and experience.This is an excellent opportunity for someone who thrives in a dynamic, small-organisation environment where they can make a meaningful impact across multiple operational areas.What you'll do:Recruitment and talent management:Support the design and delivery of recruitment strategies to attract top talent across all levels, including contractorsOversee the full employee lifecycle including recruitment, onboarding, performance management, and offboardingLead performance review processes and support the development of career progression frameworksOversee the administration of learning and development plans and internal training initiativesEmployee relations and workplace culture:Support the management of employee relations issues, providing guidance and support to managers and staff on HR-related mattersContribute to fostering a positive workplace culture that promotes engagement, inclusion, and wellbeing, in line with CLTR’s valuesSupport employee engagement initiatives and coordinate feedback mechanisms (surveys, exit interviews, etc.)HR operations, systems, and compliance:Maintain accurate employee records and HR databases, ensuring compliance with data protection requirementsSupport the Director of Operations in ensuring compliance with employment law and HR regulationsContribute to the development of HR policies, procedures, and best practices that align with organisational values and legal requirementsManage workplace health and safety responsibilities in coordination with relevant stakeholdersStrategic HR and operational support:Develop and monitor HR metrics and analytics to inform decision-making and strategyContribute to broader operational projects and initiatives as needed.Skills and experience requiredWhat you'll bring: A genuine passion for people operations and driving improvements in the systems, policies and processes that support other team members to thriveDemonstrable experience in HR or people operations rolesStrong working knowledge of employment law and HR best practicesTrack record of managing the full employee lifecycle in a small to medium-sized organisation including recruitment and onboardingExceptional attention to detail, strong written communication skills, and excellent organisational abilities, including managing priorities across the teamA proactive, self-motivated approach with strong problem-solving skills and the ability to manage competing priorities in a fast-paced environmentExcellent interpersonal skills, able to communicate efficiently, calmly and professionally and build relationships at all levelsThe ability to maintain a high level of confidentiality and discretion at all timesThe ability to help drive a positive team cultureDirectness and openness in giving and receiving feedbackStrong interest in and commitment to CLTR’s overall mission and visionWe also expect all staff to model our values of integrity, people first, and targeted real-world impact.As an employer we encourage candidates from all backgrounds to apply and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also warmly welcome applicants returning to work after career breaks.Location and travel requirementsThe successful candidate will be expected to attend our central London office in Westminster at least twice a week, ideally three. We are open to discussing remote working arrangements with candidates.Salary and benefits£65,000 to £70,000, depending on experience. In addition to your salary, CLTR offers a generous benefits package which includes:30 days annual leave, plus public holidays£3,000 annual learning and development budget, plus up to five days paid work time£2,000 onboarding grant for equipment and supplies£5,000 (before tax) annual wellbeing budget, for you to spend at your discretion on items such as gym membership, therapy, meditation, etcA pension contribution scheme (up to 7% employer-matched contribution)Private health insuranceGroup life insuranceGenerous parental leave benefitsPaid office lunches twice a weekWorking with CLTR also comes with a commitment to caring deeply about your well-being, career development, and overall experience with our team. We also respect your preferred working patterns, including flexible working hours as agreed with line managers, wherever possible.Unfortunately, we are not able to sponsor visas for this role.Application processTo apply, please complete the application form on our website by 5pm UK time on Friday 5th December 2025.We plan to conduct first round interviews with selected candidates on Thursday 11th and Friday 12th December. First round interviews will be held remotely.Final interviews will be held on Thursday 8th and Friday 9th January (TBC). Final interviews will be held in person at CLTR’s office in London.If you have any questions on the process that might affect your application, please reach out to hiring@longtermresilience.org.Reasonable adjustments and accessWe know that our organisation is strengthened by the rich variety of perspectives that a truly diverse workforce brings. We want to make sure that our selection processes are as fair as they can possibly be, providing a level playing field for anyone who wants to come and work at CLTR. Therefore, if you require any adjustments to a part of the recruitment process, please feel free to get in touch with hiring@longtermresilience.org who will be happy to talk through any adjustments you need in complete confidence, and make arrangements on your behalf. Adjustments can be whatever you need them to be, whether that’s around accessibility, preparation time and space, or just travel expenses to get you to an interview. Let us know what you need, and we’ll do everything we can to make sure you’re getting a fair opportunity to succeed.