Customer Experience Team Leader

2 weeks ago

Leeds, United Kingdom Leeds Federated Housing Association Limited Full time

Are you passionate about delivering exceptional customer service? Are you looking to grow your career in an organisation that values your development? At Leeds Federated, we're offering an exciting opportunity to lead, inspire, and make a meaningful impact in our Customer Experience team. If you're committed to providing great experience for customers and are ready to take your leadership journey to the next level then this role is for you.

We are looking for a Customer Experience Team Leader to play a key part in our Customer Experience team. You will provide line management, coaching, and development to ensure we continue to deliver outstanding service to our customers. You will play an active role in driving improvements, supporting strategic initiatives, and fostering a culture of continuous learning and wellbeing.

What you’ll do:

- Lead, motivate, and develop a team of Customer Experience Advisers, ensuring high levels of engagement and performance
- Support the Customer Experience Manager, contributing to strategic planning and implementation of enhancing our customer service offerings
- Encourage a culture of continuous learning and development within the team, facilitating training and support for new initiatives.
- Conduct monthly one-to-one meetings to review performance, address areas of improvement, and support career development
- Oversee daily operations, providing efficient task management and ensuring service delivery meets established Key Performance Indicators (KPIs) and quality standards.
- Monitor team performance, identify improvement opportunities, and implement necessary changes.
- Train and support new team members, sharing best practices and knowledge
- Handle customer enquiries for responsive repairs, ensuring accurate admin, compliance, and service
- Collaborate with the Customer Experience Manager and other stakeholders on key projects, including the implementation of new software and customer contact strategies.

What we’re looking for:

- Proven experience in a customer-facing service role working with a diverse range of customers (social housing experience is desirable but not required).
- Strong communication, organisational, and problem-solving abilities.
- Experience managing customer enquiries, including complaints and service requests.
- Proficiency with computerised systems and administrative procedures.
- Commitment to continuous improvement and personal development.

Why join us?

At Leeds Federated Housing Association, we’re dedicated to providing affordable, high-quality homes in thriving communities. Our mission is to help people make a home by delivering excellent services, investing in sustainable homes, and fostering strong connections. Join us and be part of a team making a real difference every day.

Closing Date**:10th March 2025**

**Interviews will take place week commencing 17th March 2025.**

INDMED

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

  • Frontline Team Leader — Customer Experience

    7 days ago

    Leeds, United Kingdom Maximus Full time

    A global health and employment services company is seeking a Team Leader for their Leeds office. This full-time role involves overseeing customer service advisors, ensuring quality and performance standards are met, and coaching staff. Candidates should have at least two years' supervisory experience, excellent communication skills, and a commitment to...

  • Customer Team Leader

    1 week ago

    Leeds, United Kingdom Co-op Careers Full time

    Closing date: 10-12-2025 Customer Team Leader   Location: Skipton Road , Harrogate, HG1 3DP Pay: £13.99 per hour Contract: 20 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings up to 2am, including weekends, to be discussed at interview Full,...

  • Customer Service Team Leader

    4 days ago

    Leeds, United Kingdom Sellick Partnership Full time

    Our team at Sellick Partnership are actively seeking a Customer Service Team Leader on a maximum 6 month fix-term contract based in Leeds, West Yorkshire. This client manages homes across the Yorkshire area and is committed to supporting customers in delivering an excellent service. Please find job details below: Position: Customer Service Team...

  • Supporter Experience Team Leader

    4 days ago

    Leeds, United Kingdom St Gemma's Hospice Full time

    **Join Our Team: Supporter Experience Team Leader at St Gemma’s Hospice** Are you ready to lead a passionate, dedicated team making a real difference? We have an incredible opportunity for a Supporter Experience Team Leader to join St Gemma’s Hospice, one of Yorkshire's leading and most loved hospices. This is your chance to help us provide exceptional...

  • Customer Team Leader

    2 weeks ago

    Leeds, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 425 Otley Road, Adel, Leeds, LS16 6AJ - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role...

  • Customer Team Leader

    2 weeks ago

    Leeds, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Sovereign Street, Swinegate, Leeds, LS1 4AG - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full...

  • Customer Team Leader

    4 days ago

    Leeds, United Kingdom Co-op Full time

    Customer Team Leader Location: 206 Butcher Hill, Leeds, LS16 5BG Pay: £13.65 per hour Contract: 24 hours per week + regular overtime, part-time, permanent Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply...

  • Customer Service Team Leader

    6 days ago

    Leeds, United Kingdom Search Consultancy Full time

    Are you a Customer Service Team leader looking for their next challenge? I've got an EXCITING opportunity available in Leeds City Centre!! I'm looking for an enthusiastic Customer Service Team Leader for a well established, high end electronics retailer which was founded in Yorkshire and has now reached the milestone of TWO decades. The business has become...

  • Customer Service Team Leader

    1 week ago

    Leeds, United Kingdom Search Consultancy Full time

    Are you an experienced Customer Service Team Leader? Would you like progression and to work for a leading company who offer excellent benefits? Then carry on reading.. Search have partnered with an established organisation who have over 15 sites across the UK & Ireland and highly recognised as a UK leading supplier who are looking for a Customer Service Team...

  • Customer Service Team Leader

    2 weeks ago

    Leeds, United Kingdom Tile Giant Full time

    **Title**: Customer Service Team Leader **Reporting to**: Head of Customer Experience **About us**: Tile Giant is the nation's second largest tiling specialist retailer, offering everything from ceramic and porcelain to natural stone and mosaics, plus tiling accessories. Tile Giant has over 80 stores across the UK plus an ecommerce website. Having been...