Customer Service Team Leader
1 week ago
Are you an experienced Customer Service Team Leader? Would you like progression and to work for a leading company who offer excellent benefits? Then carry on reading..
Search have partnered with an established organisation who have over 15 sites across the UK & Ireland and highly recognised as a UK leading supplier who are looking for a Customer Service Team Leader to join them.
Based at their Head Office in Leeds, you will be supporting, coaching and developing a team of up to 10 Customer Service Advisors whilst reporting to their Head of Experience.
The role will be to ensure that best practice and first time resolutions are delivered In addition to this you will be coaching and mentoring the team to ensure that excellent quality of work is delivered at all times, driving performance as well as producingreports but looking for new ways to improve service delivery
Who are we looking for?
- Strong team leader experience within a Customer Service team
- Proven experience with a fast-paced environment
- The ability to handle customer escalating and be able to take ownership
- Excellent verbal and written communication skills
- Be able to build relationships with members of the team & customers
- A good understanding of coaching and mentoring teams to a high level
- And a good understanding of IT literacy including MS office
Finally, what is in it for you?
- Basic salary of £32,000 Per Annum
- Monday-Friday (37 hours) - no late nights/weekends
- Annual salary increase up to 5% per year
- 25 days annual leave + bank holidays
- Schemes to allow grants to support you in an emergency
- Life Insurance Schemes
- And free on site parking/cycle2work schemes
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