Trainee Application Consultant
4 days ago
Role Purpose
Main
**Responsibilities**:
Work with other members of the team to manage the team helpdesk system and resolve user-submitted problems and questions
Undertake any tasks or projects that are necessary to achieve team and company objectives
Extract key messages from complex data analysis and communicate these effectively
Contribute towards the testing of updates, changes, bug fixes, new processes and new development releases
Ensure quality delivery against agreed timescales and priorities
Provide support and cover for other members of the team as required
Ensure that change and security control procedures are followed
Comply with all relevant policies and procedures work to ISO standards
Support our company values Teamwork, Client Centric, Talent Driven and Intrapreneurial
Resolve user-submitted problems and questions
Comply with all relevant policies and procedures work to ISO standards
Technical Knowledge and Professional Qualifications
Key Skills
Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend appropriate course of action to address the issues
Ability to envision and deliver solutions that meet user needs and/or solve business problems
Ability to articulate and gain engagement for ideas for both technical and non-technical audiences
Good problem-solving skills and proactive in researching solutions
Excellent written and oral communications
Team player, able to build relationships and work well in a team
Self-starter who is motivated, able to work independently when required
An understanding and appreciation of how technology supports business needs
Keen to develop your technical skills plus your knowledge of trust-based pension management
Determined, persistent and pro-active - wants to understand, analyse and improve
Essential Qualifications
Desirable
Advanced Excel skills and experience of writing, debugging complex macros in VBA
Experience of coding using more than one recognised industry standard language (e.g. VB.Net, C#); understanding of object-orientated software engineering
An understanding of relational databases, such as Microsoft SQL Server
Overarching Obligations
Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures
Achieve a good standard of ethical behaviour, i.e. do the right thing at all times
Comply with all relevant professional standards
Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly
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