Extra Care Scheme Officer

3 days ago

South West London, United Kingdom PA Housing Full time

**Please note: This role is based at Chestnut House (SW15)**

**Applicants must be able to pass a DBS check. If you are unsure about this, please speak to a member of our recruitment team.**

**Additional role requirements**:
**So what’s the role all about?**

As an Extra Care Scheme Officer at Chestnut House, you will be delivering housing management functions within an Extra Care Setting to ensure sustainability of residents tenancy's.

**Working Hours**:
**Some of the key tasks and responsibilities include**:

- Analyse problems, seek relevant information if necessary, balance issues and priorities and implement or recommend solutions or a course of action
- Take ownership of customer problems and responds appropriately and promptly
- Respects legitimacy of customer expectations at all times
- Assist in managing the Scheme, ensuring a high standard of service is provided to PA Housing customers
- Assist in supervising the cleaning and garden maintenance contracts (for communal areas only) and maintenance of the building
- Participate in light cleaning of communal areas as necessary
- Ensure action is taken including budgeting and debt counselling advice to prevent arrears
- Ensure all Housing Benefit claims are established and evidenced from the start of the tenancy
- Liaise with the Customer Contact Centre and contractors to monitor the progress and quality of repairs
- Assist in collating information for use at management liaison group meetings and other external meetings
- Provide verbal and written reports as requested

**To be successful in this role, we’d be looking for the following**
- Experience in a customer services environment
- Experience in a relevant Housing Sector area
- Good knowledge of existing housing law and pending changes
- Sound understanding of issues impacting on the social housing sector and tenants
- Knowledge of Housing policy, procedures and good practice
- Understanding of Equal opportunities and Diversity
- Knowledge of Housing systems and databases

**Please refer to the attached job**

**description to find out more**

**Job Types**: Part-time, Temporary contract

**Salary**: £11,992.23 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Flexitime

Supplemental pay types:

- Performance bonus

Work Location: One location

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