Healthcare Consultant

Healthcare Consultant

**Job Description**:
**Sales Adviser**

**Salford Quays, M50 3SP**

Salary is £24K + excellent benefits

Permanent - Full Time - 37.5 hours per week (Monday-Friday only)

Due to a period of exceptional growth our sales teams are expanding which means we can offer some great opportunities.

**Hybrid home and office working options available once signed off - This is not a fully remote working position.**

**We make health happen.**

Bupa is the UK's biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed and compassionate people, all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.

**What you'll be doing**

You'll provide quality support to clients in line with Bupa standards, putting them ‘at the heart of everything we do' while working to achieve sales targets in line with business plans.

You'll comply with regulatory and legislative requirements as appropriate and support senior team members in delivering service improvement initiatives.

You'll build relationships and expand your portfolio, making your own contribution to our culture of outstanding performance.


**How you'll help us make health happen**:
You'll provide quality client service to potential customers and clients in line with Bupa standards and reputation, and make sure telephony activity requirements are achieved.

You'll take ownership of customer queries, identify and understand the customers' needs and resolve them appropriately.

You'll aim to achieve quality and volume targets as outlined in the business plan, whilst demonstrating a thorough understanding of Bupa products and services and sell appropriately.

All your activity will comply with FCA or CQC regulations. Furthermore, you'll engage with the clients and work with peers and colleagues across Bupa to draw upon all available resources and make use of these to provide the highest quality service possible.

**Key Skills / Qualifications needed for this role**:
You should have telephony-based sales experience and a clear, confident technique.

Enthusiasm and desire to learn and understand Bupa products and policies and understanding of the importance of working ethically and compliantly in a regulated environment.

An empathetic and sensitive approach whilst having engaging stakeholder management and effective relationship-building skills.

Excellent standard of written communication

You will be a collaborative team player with the ability to take ownership of queries to resolution by using outstanding communication skills, with a consultative, credible manner.

A customer-focused, target-driven, flexible approach

Experience in sales would be amazing, but not essential

You have a sound working knowledge of Bupa's products and process, excellent communication skills, including both telephone and letter writing skills, and the ability to deal effectively with internal and external customers of all levels.

You will also have excellent interpersonal skills, empathy and persuasiveness, negotiating and influencing skills and an ability to demonstrate customer led thinking.

Relevant and recent experience of providing coaching and feedback within a customer service environment

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Call Centre
Locations:
Bupa Place