Customer Service Specialist
1 week ago
**Customer Service Specialist - Grimsby**
Our client is a well-established, forward-thinking company based in Grimsby. They work with private and commercial clients and are constantly growing and expanding their products and services. Due to expansion, they are looking to add an experienced Customer Service Specialist to join their service department.
**Purpose of the Customer Service Specialist**
This role is an integral one to the business and requires someone who is an effective communicator, confident on the telephone with excellent organisational and computer skills. The purpose of this role is to be the first point of contact for clients with any issues, questions or queries, providing excellent customer service and solutions.
**Customer Service Specialist Responsibilities**
- Manage a caseload of local and national cases
- Process cases for internal engineering team to complete site visits to client SLAs
- Appoint subcontractors and support their progress through the service process
- Maintain Service Equipment Inventory
- Book surveys and installs on behalf of project team
- Work as part of the team to support the process of efficient and effective service delivery
- Problem solving, providing solutions to issues
**The Perfect Customer Service Specialist will**
- Have previous experience within a service environment
- Be flexible and supportive approach to working within a team
- Have the ability to work in a fast-paced environment
- Be able to multitask and work to deadlines
- Help the team develop efficient systems
- Be able to work on their own initiative
- Have an eye for detail and commitment to customer service
- Have excellent standard of IT skills
- Have pride in doing their job to a high standard
**Package and Benefits**
- Salary £22-25,000pa
- Onsite Parking
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
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