Customer Service Administrator
1 week ago
Stafforce are recruiting for a **Customer Service Administrator** role at **Sofina Foods** (Youngs Seafood), based in Grimsby for maternity cover on a **39 weeks fixed term contract.**
**Hours; Monday
- Friday 8.45am-5pm**
**Pay rate; £14.32 p/h**
**The role;**
Key responsibilities for the Customer Service administrator role are below;
- Management of customer orders
- Primary point of contact for dedicated retail supply chain contacts
- Build relationship with retailers.
- Interpret customer intelligence to maintain best possible forecast
- Forecast 13 week short term forecast on Sofco (Forecasting system)
- Monthly forecast meeting
- Review forecast accuracy & sales variance and take actions for improvements.
- Manage promotional activity planning, confirmations, phasing, conformance & performance to maximise the promotion.
- Work with retailers to achieve a collaborative forecast
- Daily service reporting external & internal
- Weekly Service reporting
- Problem solving to find root cause
- Liaising with factory planner to maximise customer service
**Skills and Experience required;**
- Analytical
- Microsoft advanced
- SAP knowledge would be an advantage
- Attention to detail
- Work on own initiative and collaborate as a team
- Understanding of supply chains within an FMCG environment
- Maximise consistent customer service to 98.5%
- Maximise In Store availability to 99%
- Improve forecast accuracy
- Balance between customer and business expectations
- Establish credibility with stakeholders
**Why work for Stafforce?**
- Great friendly and welcoming working environment
- Training opportunities and career progression
- Ongoing assignments
- STAFFORCE Navigate + App:
- Shopping discounts.
- Discounted Gym membership.
- 24/7 GP service.
- Health & Wellbeing support.
- On-line access to payslips and pension information.
Ref
- S26
**Job Types**: Full-time, Fixed term contract
Contract length: 39 weeks
Pay: Up to £14.32 per hour
Expected hours: 36.25 per week
**Benefits**:
- Canteen
- Casual dress
- Employee discount
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- SAP: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
-
Customs Administrator
6 days ago
Grimsby, United Kingdom Streamline Search Ltd Full timeCustoms Administrator needed. Our client is a leading shipping and freight forwarding company, specialising in direct services to Scandinavia, as well as mainland Europe. Our client offers competitive, flexible and customised transport and logistics solutions for land, sea and air. **Customs Administrator - Position Overview** - Provide administrative...
-
Customs Administrator
4 days ago
Grimsby, United Kingdom Alchemy Global Talent Solutions Full timeWe are working with a Freight Forwarding company seeking a Customs Administrator to join their team in Grimsby. **Responsibilities;** - Provide general administration support - Work alongside the Custom and Import team - Speaking with clients and customers daily - Be the main point of contact for customer enquiries **Skills Required;** - Strong...
-
Careers Services Administrator
6 days ago
Grimsby, United Kingdom Standguide Full timeA UK-based employment support company in Grimsby is seeking a full-time Administrator. In this role, you will support Employment Advisors and Trainers in delivering training programs, provide exceptional customer service, manage data entry, and liaise with employers to track customer progress. This permanent position offers a salary of £24,000 per annum and...
-
Customer Service Apprentice
2 weeks ago
Grimsby, United Kingdom Specsavers Full time**Job Role: Customer Service Apprenticeship** **Location: Grimsby** **Working hours: 40 hours** **Weekly: £280** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real...
-
Service Administrator
2 days ago
Grimsby, United Kingdom Appoint Consulting ltd Full timeOur client is a fast-growing ambitious business with award-winning investment in its staff, customers, and products based in Grimsby. An exciting opportunity has arisen within their Service department for a Service Administrator (Parts). The main purpose of this role is to serve as the first point of contact between the company and their customers, ensuring...
-
Customer Service Advisor
2 weeks ago
Grimsby, United Kingdom Scania Full time**Customer Service Advisor -**Grimsby** **Working Hours**:Rotating shift pattern Monday - Friday Week 1: 07:00 - 15:30 | Week 2: 09:30 - 18:00** **Salary from £26,500, plus an excellent benefits package, including**: - **In-house training provided to support career progression**: - **25** days holiday + public holidays which increases with service**: -...
-
Customer Service Representative
4 days ago
Grimsby, United Kingdom TEC Partnership Full time**Customer Service Representative (24/358)** **£22,250 per annum** **37 hours per week** **Permanent** **Location: The Grimsby Institute** The Grimsby Institute is part of the TEC Partnership, which is a large, innovative, dynamic and financially sound organisation. We are now offering a fantastic opportunity to join the Grimsby Institute in the role...
-
Case Administrator
1 week ago
Grimsby, North East Lincolnshire, United Kingdom HM Prison and Probation Service Full timeGeneral InformationSalary£23,583 - £25,210Working PatternFull Time, Part Time, Part Time/Job Share, Flexible WorkingVacancy ApproachExternalLocationGrimsby, ScunthorpeRegionYorkshire and the HumberClosing Date17-Nov-2025Business UnitAGY - NOMS AgencyPost TypePermanentCivil Service GradeOtherNumber of jobs available3Reserve List12 MonthsJob...
-
Grimsby, United Kingdom HM Prison & Probation Service Full time**General Information**: - Salary - £26,475 - £31,650 - Working Pattern - Full Time - Vacancy Approach - External - Location - Grimsby, Scunthorpe - Region - Yorkshire and the Humber - Closing Date - 13-Oct-2025 - Business Unit - PDU North and North East Lincolnshire (2021) - Post Type - Permanent - Civil Service Grade - Other - Number of jobs available -...
-
Administrator
2 weeks ago
Grimsby, United Kingdom Appoint Consulting ltd Full timeAn exciting opportunity has arisen for a well organised, process driven Administrator to join our Grimsby based clients HR Team. The role will be involved in all aspects of the client's HR including; recruitment, induction, probation, appraisal reviews,absence and employee relations. This role will provide an opportunity to develop processes and systems to...