Junior Credit Controller

2 days ago

London, United Kingdom Western Union Full time

**Junior Credit Controller** - London, United Kingdom**

Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Junior Credit Controller.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

**Better starts and ends with the customer**

In this role, you will review clients’ accounts in Western Union database, adjust our agents’ status according to credit policies and enter payment confirmations. Also, you will identify vulnerable customers and escalate their cases to the credit supervisor.

We’ll be looking to you to contact our agents and determine reason for the delayed payments and obtain payment commitment. In addition, you will be taking our agents’ inbound calls when they need some assistance with their status activation, or they need a temporary increase for credit limit to be approved. These calls are predominantly routine and will take up to 20% of the working day time, but may require deviation from standard screens, scripts, and procedures. Utilizing your knowledge of the organization, our products and/or services you’ll answer inquiries and resolve the issues.

Here are some skills, attributes, and qualifications you will have:

- Fluency in English language;
- Strong communication and interpersonal skills;
- Limited experience within the customer service field, working with credits or experience gained in the financial institution would be considered as an advantage;
- Schedule flexibility (might be needed to work on Saturdays);
- Self-motivation and a “can-do” attitude;
- Team player qualities and ability to collaborate with various people;
- Analytical thinking and problem solving skills.

**Join us, and let’s move money for better**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

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