Team Leader Customer Service
7 days ago
**Overview**
**Responsibilities**
- Lead and supervise a team of customer service representatives, ensuring high levels of performance and engagement.
- Manage daily operations of the customer service department, including scheduling shifts and monitoring workload.
- Communicate effectively with team members to provide guidance, support, and training as needed.
- Analyse customer interactions and feedback to identify areas for improvement in service delivery.
- Develop and implement strategies to enhance customer satisfaction and resolve issues promptly.
- Foster a positive team environment that encourages collaboration and professional growth.
- Ensure compliance with company policies and procedures while maintaining high standards of service.
**Skills**
- Proven leadership experience with the ability to motivate and supervise a diverse team.
- Excellent analytical skills
- Be able to assess performance metrics and customer feedback.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Proficient in using customer service software and tools.
- A commitment to delivering outstanding customer experiences.
Join us in making a difference by leading our customer service team towards excellence
**Job Types**: Full-time, Permanent
Pay: From £25,000.00 per year
Additional pay:
- Performance bonus
**Benefits**:
- Company pension
- Cycle to work scheme
- On-site parking
Schedule:
- Holidays
- Monday to Friday
Application question(s):
- Do you live within 20 minutes of Greens Norton?
- What 3 things interested you about this role?
- What are you most proud of?
Work Location: In person
Application deadline: 31/10/2024
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