Customer Service Team Leader

2 weeks ago

City of London, United Kingdom Guru Careers Full time

A Customer Service Team Leader / Student Enquiry Team Leader, who has experience in a premium or luxury sector, is needed to join a globally recognised education business ranked as a world leader in their field. Expect a hybrid player-manager role, combiningresponsibilities for contacting prospective students who have expressed an interest in their schools and programmes, as well as supervising London and globally based team members.

Joining as the Customer Service Team Leader / Student Enquiry Team Leader you will supervise a team of advisors (based both in London and globally) who are responsible for engaging with and nurturing new student leads generated via digital marketing channels.On a day-to-day basis expect to onboard and train new members, create a positive team dynamic though KPI achievements and challenges; drive best practice and report on KPIs.

In short you will play a leading role in growing the Lead Qualification team and helping to develop a new commercial focus.

This position can be remote up to 60% of the weekly working time.

To qualify You should be a Customer Service / Student Enquiry Team Leader / Customer Service Executive / Sales Executive or similar with a CV that can demonstrate:

- Experience in sales or customer service role in a premium or luxury sector ideally hospitality or culinary arts.
- A strong track record of relatable experience successfully engaging with premium customers with a consultative sale approach.
- You are an excellent communicator, i.e., great listening skills, and an ability to clearly articulate ideas, with a talent for advising and influencing.
- You are fluent in English.
- You are a resourceful, team-player, open-minded, flexible and pro-active.
- Any experience of managing direct reports or leading a small team would be beneficial as would an additional language (i.e., French, Italian, Spanish or Russian.)_

Limited only by your own ambition this is a great opportunity for a passionate Customer Service / Sales professional looking to take this role and expand it. In return expect a collaborative and friendly team, a world class environment and great career progression.

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