Customer Care Representative

**Company description**

GrippaTank are a successful family-run business established 11 years ago, now a market leading manufacturer of purification and cleaning systems. With over 30 years’ experience, our senior management originate from the cleaning industry and are experienced in engineering and product design. A varied pool of knowledge and a deep passion for turning concepts into reality, we strive to create products that ensure our customers can work in a safe yet efficient manner.

Our sole aim is to make our customers working lives not just more efficient but also safer. Whether it’s the crash tested GrippaMax system that is designed to stop when you stop, or the revolutionary GrippaVac gutter cleaning system, that allows customers to work at height from the safety of the ground, our collaborative, hands-on approach, ensures excellent results throughout the design, manufacture and installation process.

GrippaTank aims to provide employees with a flexible family friendly vibe where success is celebrated, and mistakes are viewed as opportunities for learning and growth.

**Job description**

Due to continuing growth, we are looking to expand out Customer Support Team.

This is a multi-skilled position which will see you looking after the client throughout their journey with us including the initial sale, booking, job fulfilment and aftercare.

What we are looking for:

- Great telephone manner
- Good organisation skills
- Good time management
- Ability to work with minimum supervision

This is a fast paced role with a company that is still growing, no two days are ever the same. You will need to be a strong team player able to build lasting relationships with customers and team members.

**So, what will you be doing?**
- Taking sales enquiries and processing simple sales whilst passing more complex enquires to the correct place
- Receiving inbound support calls. Actively listening to the customer to understand the reason for their call.
- Taking ownership of customer concerns from start to finish and engaging with colleagues in a timely manner, for a swift resolution.
- Maintaining accurate records of all communications and activities relating to all customer interactions.
- Ensuring team objectives are met whilst not keeping customers waiting.
- Maintaining good communications with customers to ensure they are kept fully informed.
- Escalating where appropriate and engaging colleagues when necessary.

**Essential**
- Educated to a minimum of standard grade/ national 5 level
- Previous experience in a customer care/ support role
- PC literate
- Ability to work and learn on the hop in a fast-paced dynamic environment

**Desirable**
- Previous sales experience
- Confident in using all Microsoft office packages
- Experience of using CRM systems

**What can you expect from us?**
- A fun, happy, positive team all striving for the same goals and willing to help each other.
- Stability and a job with purpose and direction.
- Treated with dignity and respect as a valued member of a small and dedicated team.

**Schedule**

Monday
- Friday 9-5 with no expectation of weekend working.

**Benefits**
- Company pension
- Hybrid working
- Competitive salary
- Opportunities for continual professional development

**Job Types**: Full-time, Permanent

**Salary**: From £19,500.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Kirkcaldy: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location