Customer Champion

7 days ago


Kirkcaldy, United Kingdom VeriCall Full time

As a Customer Champion you will be responsible for taking care of our client's customers. You will be an excellent communicator, who puts the customer first in everything you do. By taking ownership of customer accounts you will provide effective solutions, and positive customer experiences, that drive customer satisfaction and loyalty.

As the first point of contact in response to customer queries you will be entering a world of variety, not only on a daily basis but as each call raises a different query you will be immersed in helping their members overcome what can be confusing, difficult or challenging times. This means that they do not work scripted, you will need to be able to show empathy and have a calm, natural yet professional communication style; explaining complex issues in a clear and engaging way.
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary

**Job Types**: Full-time, Part-time, Temporary
Part-time hours: 35 per week

**Salary**: £10.08 per hour

**Benefits**:

- Flexible schedule
Schedule:

- 8 hour shift
COVID-19 considerations:
During onsite training you will be required to wear a face covering, which will be provided, and follow on site cleaning procedures and one way system.

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- Customer Service: 1 year (preferred)


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