Care Coordinator

Role Summary:
As a Care Coordinator with enhanced duties, you will be responsible for coordinating care services delivered to clients in their homes and assisting in the operational management of the care service. This enhanced role includes taking on additional managerial duties to support the Care at Home Manager in ensuring the smooth running of the service. You will be involved in staff supervision, regulatory compliance, and strategic planning, alongside your core care coordination responsibilities.

Key Responsibilities:
Care Planning and Coordination:

- Develop and oversee individualised care plans in consultation with clients, families, and healthcare professionals.
- Schedule and allocate care staff to meet clients' specific needs, ensuring consistent and person-centred care.
- Conduct regular care reviews and update care plans to meet changing client needs.

Staff Management:

- Manage and delegate to senior support workers ensuring they have the knowledge and skills to effectively carry out their role.
- Coordinate and supervise the care staff team, including assisting with recruitment, training, and onboarding of new staff members.
- Organise staff rotas, ensuring sufficient cover and appropriate skill sets for each shift.
- Conduct staff appraisals, manage performance, and support continuous professional development.
- Assist in disciplinary actions and conflict resolution where necessary, escalating issues to the Care at Home Manager as appropriate.

Enhanced Managerial Duties:

- Operational Support:

- Work closely with the Care at Home Manager to manage the day-to-day operations of the service, ensuring efficient service delivery.
- Assist in developing and implementing procedures in line with organisational policies, regulatory requirements and best practices guidance.
- Take on leadership responsibilities in the absence of the Care at Home Manager, ensuring continuity of care and effective decision-making.
- Budget and Resource Management:

- Assist in budget planning and tracking financial performance, identifying areas for savings or improved efficiency such as travel expenses.
- Support in managing payroll, timesheets, and invoicing to ensure accurate and timely payment processes.
- Strategic Planning and Service Development:

- Assist the management team in identifying growth opportunities, service improvements, and implementing new initiatives.
- Participate in business development meetings and contribute to proposals for expanding care services or new contracts.
- Help review client feedback and audit reports to drive continuous improvement within the service.

Client Communication and Support:

- Act as a senior point of contact for clients and families, handling complex care queries, complaints, or concerns.
- Provide leadership in ensuring high levels of client satisfaction and maintain regular communication with families about care updates.
- Participate in client home visits to assess care quality, compliance, and to address any issues or concerns.

Compliance and Quality Assurance:

- Ensure that all care services comply with relevant Scottish regulations and standards, including Health and Social Care Standards (HSCS).
- Assist in preparing for external inspections and audits, ensuring all documentation and records are up-to-date and accurate.
- Conduct internal quality checks and audits of care services, identifying areas for improvement and implementing corrective actions.

Risk Assessment and Safeguarding:

- Conduct regular risk assessments, ensuring safe environments for both clients and staff.
- Take an active role in safeguarding, reporting any concerns or incidents to the appropriate authorities and ensuring all procedures are followed.

Collaboration with External Agencies:

- Work with healthcare professionals, social services, and other agencies to ensure a person-centred and integrated approach to client care.
- Represent the organisation at external meetings, conferences, and forums related to care provision and management.

Administrative and Reporting Duties:

- Maintain accurate client records, staff schedules, and other essential documentation, ensuring they meet legal and regulatory requirements.
- Support the Care at Home Manager in compiling reports for senior management and external bodies.
- Participate in regular management meetings, providing updates on operational issues, staffing, and care provision.

Qualifications and Skills:

- Essential:

- Experience in a senior care coordination or assistant management role within the care sector.
- Strong understanding of care sector regulations in Scotland, particularly within the care at home environment.
- Proven ability to manage staff, coordinate shifts, and deliver high-quality care services.
- Excellent communication, leadership, and organisational skills.
- IT proficiency, particularly in care management and scheduling software.
- Desirable:

- Qualification in health and social care management (e.g.,