Outpatient Receptionist

The Adult Mental Health Division is looking to recruit multiple Outpatient Receptionists (one of these is part time) to support the Outpatient services at Highbury Hospital.

An opportunity has arisen for 3 x Band 2 (full time) and 1 x Band 2 (part time) Outpatient Receptionists to join the Adult Mental Health Team. This is a well established, experienced multi-disciplinary team providing comprehensive administration and reception support to a friendly and diverse team of Consultant Psychiatrists and Nurses.

You will have excellent communication and organisational skills and be able to work as part of a team and using your own initiative. Experience of working as a receptionist and a professional telephone manner is essential along with a flexible approach. You will be required to have a professional, sensitive and supportive attitude to service users, carers and colleagues. You will be required to participate in training courses and updates in accordance with mandatory requirements and undertake a personal development plan / annual review..

Reception duties to include meeting patients, visitors and staff and dealing with face to face / telephone enquiries.

Maintain health care records including computerises systems and databases.

To receive and make internal and external telephone calls from staff, Service Users / Patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.

Preparation of clinics i.e. ensuring up-to-date records are available.

Type correspondence, as required

Co-ordinating healthcare appointments for patients.

To implement and maintain adequate filing and follow up systems.

Transfer of individual and bulk files for achieving between locations

Filing and photocopying, scan and attaching documents.

Input clinical date and maintain

Identify health and safety practices that are appropriate to self and others.

To participate in appropriate training courses and updates in accordance with mandatory requirements and undertake a personal development plan.

To be flexible in the role and to cover other areas to support the demands of the service.

To undertake any other duties that would be a reasonable expectation of the role.

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you

TeamNottsHC

To provide efficient and comprehensive reception and administrative support to the clinical staff in Outpatients between the core hours of 9am and 5pm, Monday to Friday.

This is a very varied role and would suit someone who is highly motivated, able to work on their own initiative and who would like the challenge of working in a very busy team.