Customer Service Assistant

2 weeks ago

Bradford, United Kingdom Northern Trains Full time

This is a great opportunity for someone who thrives on providing great service by ensuring our customers have all the information and support they need at all times.

As the face of Northern we expect you to give our customers a warm welcome, discuss their travelling requirements and proactively sell tickets and associated products to meet customer needs.

You will also give practical advice on journey times, delays, tickets, fares and reservations, offering alternative options in times of disruption

**About you**:
To fulfil this role effectively you will need a genuine commitment to delivering excellent customer service.

You’ll also be:

- Competent with IT and other technological systems.
- Confident and articulate in communication.
- Conscientious and hard working.
- Approachable and friendly.

Our trains and stations operate 7 days a week across a whole range of different hours -early morning and right into the night. So if your lifestyle enables you to work flexible shifts on an average of 35 hours per week this could work for you.

**Our Values**

You'll also need to share our values, too. They reflect what's important to the way we work, which means we look for the same in everyone who joins us...

Make the difference - We never settle for okay. We pursue perfection, seek out better ways and always look to improve

Make it happen - We get the job done. Our expertise and knowledge mean we see things through.

**Benefits and Rewards**:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Recognition Programmes - from our Loyalty Awards events to our Proud to be Northern Awards, we make sure our people know they’re appreciated.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- A generous holiday entitlement - our incredibly generous holiday entitlements can help you feel like you can get away too.
- Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace.

We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Ready to help our customers go do their thing? You can get started by telling us more about what your thing is.

  • Customer Service Assistant

    6 days ago

    Bradford, United Kingdom Habinteg Full time

    **Customer Service Assistant**: **Based**:Bradford Office **Contract**:6 Months Fixed term contact (possible extension) **Hours**: Full - Time - 35 hours per week **Salary**: £22,129.17 **About Us** People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the...

  • Customer Service Assistants

    2 weeks ago

    Bradford, United Kingdom DB Arriva Full time

    **Job Title**:Customer Service Assistants - Bradford **These are fixed term positions initially with an opportunity to become permanent for the right individual.** This is an exciting opportunity to be part of the rapid growth of a unique and distinctive train company. Grand Central is an established train operating company linking the North East and West...

  • Customer Service Assistant

    2 weeks ago

    Bradford, United Kingdom Robertshaw's Farm Shop Full time

    **Job description** **Customer Service Assistant** We are looking for an exceptional individual who loves food and works well in a busy customer facing environment. We focus on experience in addition to finding enthusiastic foodies who care about great service, want to learn more and are not afraid of hard work. We have an opening for a Customer Service...

  • Customer Service Assistant

    4 days ago

    Bradford, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a major High Street brand on a part time basis, contracted to 27.5 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that...

  • Customer Service Assistant

    2 weeks ago

    Bradford, United Kingdom Compass Group Full time

    **What we’ll give**: **Customer Services Assistant - Deli, Bradford Royal Infirmary** - £10.20 per hour, 25 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many...

  • Customer Service Assistant

    6 days ago

    Bradford, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a major High Street brand on a part time basis, contracted to 27.5 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that...

  • Customer Services Assistant

    1 week ago

    Bradford, United Kingdom Habinteg Full time

    **Customer Services Assistant** **Based**: Bradford (_This role is based at Head office, BD11 1DR with hybrid working)_ **Hours**: Full time - 35 hours - Permanent **Salary**: £23,236.26 **About Us** People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the...

  • Customer Service Assistant

    2 weeks ago

    Bradford, United Kingdom One Retail Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for a major High Street brand on a part time basis, contracted to 16 hours per week.As a Customer Services Assistant, you will contribute to a passionate and...

  • Customer Service Assistant

    1 week ago

    Bradford, United Kingdom One Retail Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for a major High Street brand on a part time basis, contracted to 16 hours per week. As a Customer Services Assistant, you will contribute to a passionate and...

  • Customer Service Assistant

    1 week ago

    Bradford, United Kingdom One Retail Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for a major High Street brand on a part time basis, contracted to 16 hours per week. As a Customer Services Assistant, you will contribute to a passionate and...