Customer Service Assistants

**Job Title**:Customer Service Assistants
- Bradford
**These are fixed term positions initially with an opportunity to become permanent for the right individual.**

This is an exciting opportunity to be part of the rapid growth of a unique and distinctive train company. Grand Central is an established train operating company linking the North East and West Yorkshire with London. We are part of the Arriva Group which has a diverse portfolio of train and bus operating companies in the UK and Europe.

“We believe great things happen when people get moving”. Our brand and culture is all about moving people, and a belief in ‘better’ runs through everything we do.

If you can show an ability to communicate at all levels, have a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you

As an outgoing and confident person, you will interact with our customers throughout their journey with us and will show a passion for providing them with the best possible experience.

If you are looking for a career within the railway industry, this is a perfect way to start. At Grand Central we very much put emphasis on providing our employees with the tools to succeed in their roles and progress if desired. Therefore, after completing a successful period in a permanent Customer Service Assistant position, employees can progress onto mentor positions or even train to become a Senior Conductor on board our trains.
**The purpose of the role**

Deliver excellent customer service for all passengers through the provision of on-board catering services
Support the Senior Conductor in all customer service requirements throughout the journey
Deliver product and service specifications consistently in all areas on-train to meet and exceed customer expectations.

You will be responsible for our passengers having the best customer experience possible from the moment they join us on board until they arrive at their destination.**Principle Accountabilities**

Promote the GC image of customer service at all times when in contact with customers or potential customers on and off train.
Report for duty as and when required in company rules and procedures. These include the alcohol & drugs policy and codes of conduct covering uniform and hygiene.

Ensure personal safety and that of others at all times.

Maintain a safe and tidy working environment.

Comply with all relevant rules, procedures and policies.

Undergo competence assessments where required by the company Safety Management System (SMS).

Ensure having received and understood any notices, bulletins or other information relating to the job and where required confirm receipt of these in the prescribed manner.

Maintain currency of all personal publications and equipment.

Communicate effectively with and assist staff and customers in the interests of safety and customer service and support the Senior Conductor as required.

Deliver on train product and service specifications as required and undertake all associated stock, storage and waste management requirements in line with food hygiene procedures
Wear uniform and use as required any safety clothing or equipment provided.

Manage on train requirements including customer support, service and seat reservations and ensuring appropriate train presentation.

Identify, locate and where necessary rectify or suitably tend to on-train faults. Following the correct fault reporting procedures.

Always offer outstanding levels of customer service and assistance

**Experience, Knowledge, Qualifications & Training**

Essential

Previous experience in a customer focused role
Meets industry medical requirements for the role

Team orientated and customer focused individuals

Self-motivated and proactive

Product knowledge and retailing skills

Able to work well and safely under pressure

Desirable
- Trained in operation of on-train catering/ revenue collection equipment and methodology
- Basic Food Hygiene qualified

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**Benefits**:

- Free rail travel for you and your family (rules and conditions apply).
- Helping you save for the future with access to a pension scheme.
- Looking after your family with life cover insurance.

Chancengleichheit und selbstbestimmte Teilhabe Schwerbehinderter und Gleichgestellter sowie eine respektvolle Zusammenarbeit sind innerhalb des DB Konzerns fest verankerte Grundsätze. Deshalb werden schwerbehinderte Bewerber bei gleicher Eignung bei bevorzugt berücksichtigt.