Events & Hires Operations Coordinator

**Reports to**:Events & Hires Operations Manager
**Location**:Sage Gateshead
**Salary**:SCP 24, £23,372 per annum

**About Sage Gateshead**
We are an international music centre based on the banks of the River Tyne. We are a unique venue where artists from across the world perform and audiences from a wide range of backgrounds come to hear, make, and enjoy all types of music.

We support local people to be creative, to develop a passion for music and put music at the heart of communities. Our artist development programme provides local artists with the opportunities they need to develop a career in music. We support young people to make music in our building and in the wider community through programmes such as In Harmony Newcastle Gateshead.

We believe our work makes life better for people in the North East. We’re building a creative, diverse, and passionate team and that’s where you come in

**About you**

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, here are some specific types of experience that will help you hit the ground running.

**You must have proven experience of**:

- Excellent track record in customer service
- A strong understanding of the MICE industry

**Knowledge/ understanding of**:

- Emerging trends in the MICE industry and wider events sector
- A passion for live events

**Ability to**:

- Be highly organised
- Have a pragmatic and flexible approach to work, with the ability to prioritise and multi-task
- Comfortable in working closely with a range of clients, across multiple sectors and at different seniority levels
- Work under own initiative and as part of a team
- Communicate effectively

**It also helps if you have**:

- Supervisory experience
- Demonstrable experience in event delivery, individually and as part of a team
- Experience in achieving targets
- Demonstrable experience in admin of contracts and invoicing
- Event management experience
- An understanding of sustainability best practice
- A passion for creative food and drink

**About the role of **Events & Hires Operations Coordinator** **at Sage Gateshead**

Sage Gateshead is an amazing venue, and we offer the building for hire. Our Events and Hires team are responsible for this area of income and operational delivery, working with a huge range of clients whether its an international association or household brand names. The team also support the use of the building by charitable organisations such as schools and amateur choirs.

As part of the team you could work on everything from a 20 person board meeting, to multi-day exclusive building hires for 800, dance festivals for 2,000 school children, live media broadcasts, trade expos and even location filming/photography.

We’ll need you to work with colleagues and stakeholders, utilising the uniqueness of the venue and high levels of in house expertise, to create memorable solutions to client briefs, tailored to their objectives and budgets.

Plan and deliver a varied programme of external events from a range of clients including association, corporate, charitable and the private sector.

Work as part of the Events & Hires team to achieve the department’s income target, and the highest possible service standards, with a creative and innovative approach.

**Your responsibilities**:

- Plan and deliver assigned events, independently and/or as part of the team
- Support the Operations Manager on complex event delivery
- Develop strong relationships with your clients
- Maximise commercial income, including through secondary spending, where possible. Work as part of the team to achieve set sales and delivery targets
- Work with all clients to creatively deliver events, ideation, plans and proposals, with a pragmatic and imaginative approach
- Develop excellent relationships with clients and stakeholders, maintaining the venue’s reputation for world-class event delivery
- Actively identify opportunities for repeat events and clients, working to secure this business through effective account management, supported by the Operations Manager and Sales Manager as required
- During event delivery days supervise the casual event liaison team
- Adhere to all relevant health, safety and safeguarding practices for all events, seeking guidance where needed
- Ensure that all invoicing and contracting is completed in accordance with set guidelines and timeframes
- Represent Sage Gateshead at external events, trade shows, networking and meetings (regionally, nationally and internationally as required)
- Represent the events & hires function at internal events and meetings
- Adhere to all team protocols and processes to ensure the best Sage Gateshead experience for clients and delegates
- Deputise for the Operations Manager where required
- Support the Sales Manager and Sales Coordinator in sales and marketing activity during heightened demand
- Always adhere to health and safety guideli