Service Advisor

1 day ago


Portsmouth, United Kingdom Sparks Commercial Services Ltd Full time

**SPARKS COMMERCIALS PORTSMOUTH LTD**

Vacancy: Service Advisor, Portsmouth Depot

We are looking for an experienced Service Advisor with an interest and knowledge within the

This is a busy and challenging role and covers a wide range of duties to include, whilst the list is extensive, it is not exhaustive:

- Meeting and greeting customers
- Answer and direct all incoming telephone calls in a polite and professional manner
- Raising T Cards for all bookings taken and creating job cards
- controlling MOT / service scheduling and bookings
- Carry out daily yard checks
- Obtain booking references and start up and final order numbers upon receipt of a vehicle and updating our customer portals
- Raising the night board for the late / evening shift
- Plan forward capacity of workshop by liaising with Workshop Controller on the availability of labour, work in progress, internal work etc
- Take and deal with credit card payments, including passing information and documents to accounts
- Liase with Parts department using the parts request sheet for cost and availability, update all costs before giving parts authorisation to place order. Monitor and chase progress as must be done in a timely manner to minimise customer down time
- Assist in controlling WIP, proactive to obtain daily invoice targets
- Ensure all keys are passed through the reception area are correctly tagged with the vehicle registration
- Monitor, log and control the use of the courtesy vans/company vehicles. Request and maintain insurance paperwork relating to those customers who use courtesy vehicles.
- Ensure Customer vehicles are checked in and recorded for damage in line with documented procedures
- Promote robust business practices and robust customer relationships, being proactive to not only retain but develop customer base

Salary range: £23,000 - £26000 per annum depending on experience

Basic Hours: Monday to Friday 8am to 6pm, ½ unpaid lunch. Every third

Saturday 8am to 12 noon.

There Is a requirement for a later finish on last working day of the month to ensure all jobs are invoiced

Holiday: 20 day plus 8 Bank Holiday’s (Pro rata in first year), increases with service

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Service Reception: 1 year (preferred)

Work Location: One location


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