Income Officer

**Job Description
Grade 6- ££32,112 to £35,496 pa**

At the London Borough of Havering we pride ourselves on delivering the highest quality services to our residents, shared owners and leaseholders.

At Havering, residents, shared owners and leaseholders are at the heart of everything we do. It is imperative that applicants are committed to Havering’s ICARE values and committed to our vision of becoming a national top quartile service across a range of measures.

Reporting to the Home Ownership Manager, the Income Officer Leasehold will be responsible for ensuring that we deliver a high quality and comprehensive home ownership and leasehold arrears service, maximising recovery and reducing arrears.

Ensuring top quartile collection of major works billing, services charges and any other leasehold /home ownership debts. And that all outcomes reflect our approach of prevention, support and recovery. Providing advice on welfare, Universal Credit and managing debt and to make appropriate referrals to money advice and other support agencies.

Provide information and advice to residents about their rent, major works and service charge accounts along with the range of payment methods available.

As part of the Home Ownership Service, the Income Officer Leasehold will also coordinate refunds, and deal with leaseholder enquiries, complaints and leaseholder engagement.

At all times working to provide a service that delivers top in class service, and provide values for money to service users

In return we offer a competitive salary, with an organisation that is committed to getting the best out of its people, with a strong focus on training and development, and a culture that will enable you and your service to flourish

Why choose Havering?

On joining Havering, you will find our supportive, approachable and visible leadership who are happy to share their skills and experience to guide you wherever you need it. We are proud to be a forward-thinking organisation that embraces new ways of working to the benefit of our employees and residents alike.

More reasons to choose Havering:

- A competitive salary £32,112 to £35,496 Grade 6 spinal points 25 - 29
- An agile, modern and efficient council in London’s eastern most Borough.
- 26 days’ annual leave, rising to 29 days after 5 years’ service
- Access to our Employee Assistance Programme
- Generous Local Government Pension scheme

You will be part of a creative, professional and supportive management team, whose ethos is about working together to achieve success.

**About the Job**

In this role the responsibility will of course be to ensure we deliver a high quality and comprehensive leasehold arrears service, maximising recovery and reducing arrears.

It will also has responsibility and ownership of a range of key deliverables which will include:

- Keep full, detailed and accurate records of all contact with residents and ensure the computer system is updated with details of rent arears actions.
- Ensuring the team work to achieve against all service plans, targets, budgets and resources.
- Responding to all customer enquiries and complaints within agreed service standards and where necessary, contact customers to clarify issues raised.
- To ensure that correct checks are undertaken to minimise the incidents of fraud within the service area’s and therefore protecting the council funding, resources and residential stock.

**About You**

A minimum of 2 years’ experience and extensive knowledge gained from working within the field of income, and arrears debt recovery.

A minimum of 1 years experiencing of leasehold income recovery for home ownership and major works.

A minimum of 1 years’ experience of working in a large local authority, social housing and or complex political organisation.

Please see job profile here.

**Additional Information**

**Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.**

**We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.**
- About Us
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.- Find out _
- why you should work for Havering Council _
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