Complaints Officer
2 weeks ago
Do you have a knack for helping people in stressful situations? Do you have experience in managing customer complaints? If so, then this is the job you've been searching for
Benefits
On going support and training
3% pension
33 days annual leave (including bank holidays)
Christmas Shutdown
Life Insurance
Career progression
Our client are one of the largest and most successful debt resolution companies in the UK and they're looking to expand their head office team with the addition of a complaints officer. This close-knit, friendly, fun team are looking for someone who has good complaints handling experience with customers who is looking for a permanent full time position
Investigate, resolve, and respond to customer complaints by liaising with internal departments and utility clients to gather relevant information and provide accurate, timely responses.
Ensure all complaints are resolved within regulatory and contractual timeframes, maintaining compliance and service standards.
Communicate professionally and empathetically with customers via email and written correspondence, simplifying complex or sensitive issues to support understanding.
Manage and record all incoming and outgoing communications.
Clearly explain debt collection processes and account statuses to customers, aiming to de-escalate concerns and rebuild trust.
Consistently meet individual and team KPIs, actively participate in monthly one-to-one meetings, and pursue continuous professional development
Provide constructive feedback and identify training needs for Customer Contact and Field Agents based on insights gained from resolved complaints.
Maintain accurate and detailed records of complaint investigations, analysing data to identify trends and reporting findings to the Compliance Manager.
Ensure fair, consistent, and respectful treatment of client customers across all interactions.
Appropriately escalate urgent matters and communicate findings constructively across relevant departments.
Assist in the processing of Data Subject Access Requests (DSARs) in accordance with GDPR and company procedures.
Apply immediately to avoid disappointment, this role will be gone quickly
-
Complaints Officer
1 week ago
Romford, United Kingdom 4Social Work and Public Sector Staffing Full time**Complaints Officer - Romford (Temp Vacancy)** **Umbrella Pay Rate**:£19.00ph** **Full-Time (37 hours)** **Job Purpose**: To process statutory and non-statutory complaints and enquiries, including MP and Councillor correspondence using the relevant system to record, monitor and progress statutory (Stage 1 through to Local Government Ombudsman),...
-
Resolution and Response Team Officer
4 days ago
Romford, United Kingdom Teqniq Limited Full timeTeqniq is searching for a **Resolution and Response Team Officer **to work in the public sector. 36 hours per week. 6 months contract. 09:00-17:30 The Resolution and Response Officer is responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce...
-
Triage and Research Officer
4 days ago
Romford, United Kingdom Teqniq Limited Full timeTeqniq is searching for a **Triage and Research Officer **to work in the public sector. 36 hours per week. 6 months contract. 09:00-17:30 **Duties and Responsibilities** - Receive and triage written and verbal service complaints, notifications and enquiries whilst conducting thorough and timely comprehensive reviews of incoming material. - As the above...
-
Public Protection Officer – Food and Health
2 days ago
Romford, United Kingdom Essential Employment Full timePublic Protection Officer – Food and Health & Safety needed in Romford £40ph PAYE – Reference: RQ1527249 In this role you will be delivering our food hygiene and standards inspection programme, investigating complaints regarding food and health & safety matters. You will also be assisting with a variety of other functions including health & safety at...
-
Resident Liaison Officer
6 days ago
Romford, United Kingdom MCG Construction Full timeMCG are currently recruiting for a Resident Liaison Officer in London. This will be a predominantly site based and a customer facing role with the occasional visit to the head office. The RLO is required to fully liaise between the Client, Site Project Team & Residents verbally and in writing in order to progress required works with minimum disruption to...
-
Public Protection Officer
4 days ago
Romford, United Kingdom Teqniq Limited Full timeTeqniq is searching for a **Public Protection Officer - Environmental Protection **to work in the public sector. 36 hours per week. 3 months contract. 09:00-17:15 As a regulatory role you will carry out appropriate enforcement, respond to complaints of nuisance, and/or air quality and/or contaminated land depending on your specific specialisim. You will...
-
Resident Liaison Officer
2 weeks ago
Romford, Greater London, United Kingdom Evans & Shea Ltd Full time £30,000 - £50,000 per yearResident Liaison OfficerLocation:London and surrounding areasSalary:Competitive (based on experience)Hours:Full-time, Monday to FridayCompany:Evans & Shea LtdEvans & Shea Ltd is a well-established electrical services contractor, working with clients such as local authorities, housing associations, and major property management companies. We pride ourselves...
-
Resident Liaison Officer
6 days ago
Romford, United Kingdom Howells Solutions Full time**Resident Liaison Officer - Social Housing Planned Works Based around Romford/Essex Full time, Permanent £25,000 - £35,000 per annum + car allowance and mileage** Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team around Romford/Essex delivering Planned Works contracts in...
-
Income Officer
1 week ago
Romford, United Kingdom London Borough of Havering Full time**Job Description Grade 6- ££32,112 to £35,496 pa** At the London Borough of Havering we pride ourselves on delivering the highest quality services to our residents, shared owners and leaseholders. At Havering, residents, shared owners and leaseholders are at the heart of everything we do. It is imperative that applicants are committed to Havering’s...
-
Quality Assurance Officer
1 week ago
Romford, United Kingdom Made Employment Ltd Full timeDo you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their