Dental Treatment Coordinator

**Are you a Dental Nurse or a Dental Treatment Coordinator (TCO) looking for a new challenge?**

We are hiring a **TCO **to work with us at our Private patient-focused dental practice in Preston.

This opportunity requires you to work well with all team members and on your own initiative, have great leadership and communication skills, good problem-solving skills, be organised, patient-focused and manage time well, have good interpersonal skills, have a positive attitude, be empathetic and able to build rapport and trusted relationships with patients easily.

**Clinical and Extended Duties**:

- Participate in clinical chair side duties as necessary, particularly with invasive procedures to ensure continuation of care and fulfilment in your role
- Utilise all extended duties to assist with increased patient satisfaction allowing clinicians to use available time in the diary for productive treatments (photographs, radiographs, impressions - training can be provided
- **Administrative Duties**
- Develop and use NP Welcome Packs
- Respond to and manage patient enquiries and keep track of your actions and outcomes
- Maintain productive diaries for each clinician ensuring good variety of treatments each day
- Take payments, schedule appointments and organise patient finance arrangements
- Ensure dental and hygiene recalls are set up for each patient and value of these emphasised consistently
- Develop and use ‘End of Treatment Letter’ and encourage NP recommendations and reviews
- Follow up with patients prior and post op to reassure and assess recovery
- Follow up unscheduled patients (open courses of treatment) and gather feedback on reasons they have not booked. Share findings with management and discuss improvements to be made to increase case acceptance
- Follow up and reschedule cancelled patients and gather feedback. Share findings with management and discuss improvements to be made to reduce and prevent cancellations
- Keep accurate notes of any patient communications and correspondence
- Maintain your own diary to ensure your availability for care coordination tasks is reflected accurately, particularly where nursing and care coordination duties are combined frequently
- Use Care Coordination Tracker to record each activity and outcomes achieved.
- Meet with management regularly to track care coordination progress, set monthly targets and discuss performance
- Produce monthly report to management on your individual and each clinician’s performance with patients seen, nature of enquiry, referral source, conversion rates, patient feedback received, reviews, number of new referrals, treatment values and monthly revenues.

**Patient Care and Experience**
- Welcome patients to the practice and introduce them to practice team and services
- Conduct ‘Complimentary Consultations’ for new enquiries as a ‘birds eye view’ observing your scope of practice requirements.
- Conduct effective ‘Pre-Exam’ Consultations and collect information from patients before they see the clinician for NP examination
- Provide emotional support to patients and demonstrate genuine interest to help them achieve their goals
- Carry out an effective hand-over to clinician after the initial ‘Pre-Exam’ Consultation with patient
- Assist clinician with treatment planning and clinical notes if present during NP clinical examination
- Develop presentation slides to share with patients using pre and post op photographs to discuss and present treatment plan or show available treatment options for those enquiring only
- Present treatment plans clearly, using visual aids best suited to individual patient, communicating in the way they understand so they make informed choice about the proposed treatment
- Set up ‘Care Script Plans’ for each procedure and get approval from each clinician
- Accurately complete care coordination records to ensure continuous and accurate reporting on patient care outcomes and interactions
- Observe patient confidentiality at all times
- Support the patient and colleagues in case of a medical emergency or an incident requiring First Aid
- Plan and oversee outstanding patient journey through the practice
- Gather patient feedback and share with clinicians, particularly where it reflects on their individual performance
- Train the team on Care Coordination activities, individual staff members roles and contribution, patient journey, verbal communications in promoting care coordinators role and re-directing patients or enquiries.

**Marketing Duties**
- Management of social media platforms
- Ensuring website remains current
- Arrange promotional events to raise the practice’s profile
- Operate marketing initiatives in line with practice’s marketing plan and budget
- Oversee the sale of sundry products to help patients live healthier lives

**Teamwork and Professional Relationships**
- Liaise with reception team and clinicians to ensure smooth and timely patient communications and management