Customer Service Officer
6 days ago
Customer Service Officer - Pallet Networks - 2 positions available **Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"** **Contract Type**: Permanent **Salary**: £25,000 per annum **Hours Aavailable**:09:00am - 17:00pm or 10:00am - 18:00pm **Shift Pattern**: Monday - Friday Company Staff Discount Benefits **Specific Qualifications/ Job Training** GCSE/NVQ standard. Experience of working at a similar level. **Specific Experience** Warehouse Management System (desirable) Problem solving/logical thinking Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines. **Specific Skills** Computer skills - Excel Good communication skills, interaction at all levels internal and external. Geographical knowledge Attention to detail Adaptable Team player with a flexible "Can-Do" attitude **Company/Industry Knowledge** Distribution/Logistics/Supply Chain Environment **Specific Key Accountabilities** - ** Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.**: - ** Investigate and solve customer issues which may be complex or long-standing issues. Ensure all discrepancies are dealt with and entered onto Warehouse Management System.**: - ** Prioritise and liaise with drivers/warehouse staff to ensure all work has been done and that no deliveries have been missed.**: - ** Keep accurate records of discussions or correspondence with customers ensuring all paperwork in office matches correctly with that in the warehouse.**: - ** Analysing statistics or other data to determine the level of customer services needed.**: - ** Ensure customer invoices are accurately entered into the computer system and invoices issued/sent to customer**: - ** Adhere to customer service procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.**: - ** Provide help and advice to customers using organisations products or services.**: - ** Produce written information for customers often involving use of computer packages/software.**: - ** Develop feedback or complaints procedure for customers to use.**: - ** Ability to develop on-going, rapport with customers and colleagues and obtain relevant information (and documents) from all parties.**: - ** Ability to build strong professional relationships with customers/colleagues
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Probation Service Officer
2 days ago
Cardiff, United Kingdom Service Care Full time**Job Description**: **Probation Service Officer** Service Care Solutions are the current holders of the National Probation Service contract. We specialise in the criminal justice sector and have access to all vacancies across the country offering a wide range of opportunities! We are currently looking for an experienced Probation Servicer Officer to join...
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Customer Service Support Officer
2 days ago
Cardiff, United Kingdom Alcumus Full timeJoin to apply for the Customer Service Support Officer role at AlcumusCreating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their...
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Customer Service Officer
1 week ago
Cardiff, United Kingdom The Co-operative Bank plc Full timeCustomer Service Officer – The Co-operative Bank plc At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer‑led Ethical Policy that shapes everything we do. Born out of the co‑operative movement over 150 years ago, we help people with their money and fight for justice and the causes they...
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Customer Service Officer
2 days ago
Cardiff, Cardiff, United Kingdom The Co-operative Bank plc Full timeCustomer Service OfficerLocation: Cardiff and CaerphillySalary: £23,000Contract: 12 month (fixed term)Hours: Full Time - 35 hours per weekMonday - Friday 08:30 - 16:00Want to change the world? Choose a career that makes a differenceAt The Co-operative Bank we're proud to be different. We're proud of our values and ethics, and our unique, customer-led...
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Administrative Officer
6 days ago
Cardiff, United Kingdom Valuation Office Agency Full time**Details**: **Reference number**: - 299980**Salary**: - £22,524- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - VOA - Customer Service and Support - Customer Service Centre**Type of role**: - Contact Centre**Working pattern**: -...
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Customer Service Officer
1 week ago
Cardiff, United Kingdom The Co-operative Bank plc Full timeCustomer Service OfficerLocation: Cardiff and CaerphillySalary: £23,000Contract: 12 month (fixed term)Hours: Full Time - 35 hours per weekMonday - Friday 08:30 - 16:00Want to change the world? Choose a career that makes a differenceAt The Co-operative Bank we're proud to be different. We're proud of our values and ethics, and our unique, customer-led...
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Security Officer
2 weeks ago
Cardiff, United Kingdom Lodge Service Full timeLodge Security: The UK’s Oldest, Family-Owned, Security Business Join our retail security team! Why Us? Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member Exciting New Partnerships: We’ve just secured a contract with Boots, adding to our...
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Customer Service Officer
1 week ago
Cardiff, United Kingdom Supacleen Group Full timeWe're looking for a customer service officer, who can work with our customers and staff to ensure we provide complete client satisfaction. **Responsibilities**: - Receive inbound telephone calls and make outgoing calls as required. - Communicate work orders to staff and respond appropriately to any problems or issues. - Carry out general administrative...
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Meet & Greet Officer (Customer Service Team)
2 days ago
Cardiff, United Kingdom Brook Street Full timeMeet & Greet Officer, Customer Service Team Location: Cardiff, CF24 0AB Hourly rate: £11.60ph Contract: Temporary, 6 month assignment, Monday - Friday between the hours of 08:00 and 18:00 Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Meet & Greet Officers. You will be providing appropriate...
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Team Lead, Casework
5 days ago
Cardiff, United Kingdom UK Civil Service Full timeA government service provider is offering multiple customer service roles in Wales. Candidates should be adaptable to various responsibilities based on business needs and thrive in fast-paced environments. Responsibilities include providing accurate information, prioritizing workloads, and conducting interviews while ensuring high service quality....
