Administrative Officer

**Details**:
**Reference number**:

- 299980**Salary**:

- £22,524- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- VOA - Customer Service and Support - Customer Service Centre**Type of role**:

- Contact Centre**Working pattern**:

- Full-time**Number of jobs available**:

- 5Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- CardiffAbout the job

**Job summary**:
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers. We offer a whole host of learning and development opportunities to support your career development.

We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.

At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve.

**Job description**:
**Job Description/Details**

The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency.

Working with internal and external customers, you’ll ensure they receive a prompt, efficient and effective service enhancing their overall experience.

We are looking for someone who has a real passion for providing an exceptional Customer Service and is able to work at pace. You’ll be flexible and adaptable but above all personable with the ability to put the needs of our customers first.

Key Responsibilities:

- Providing telephone support to our customers ensuring that they are content and understand our processes.
- Ensuring that customers provide all necessary information and providing them with clear advice based on their query.
- Providing assistance including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
- Allocating work to others in your team including quality assurance.
- General Administration including using our tools and databases to gather and analyse data.

**Person specification**:
We are looking for an individual with a willingness to contribute to the Customer Service Centre and exceptional verbal communication skills.

It’s not necessary for you to have experience in this area but you’ll be passionate about providing a high level of service and be a great team player.

**Essential Requirements**
- Customer focussed with strong customer service skills learned in a previous customer facing role.
- Communication Skills - The ability to communicate with different types of people with a range of needs.
- Excellent listening skills.
- Good keyboard skills.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Willingness to learn new process and a positive attitude to work and the workplace.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £22,524, Valuation Office Agency contributes £6,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Commitment to Diversity and Inclusion - Here at the VOA we are proud to be recognised as a Disability Confident employer and were recently recognised as one of the top 75 employers for social mobility.

The VOA operates a Flexible Working policy, allowing you to balance your work and personal commitments.

The VOA also operates Hybrid Working - your role will be a combination of office and home working.

We offer a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service.
- _ Pay_ - In the last few years, we have increased both the minimum and maximum pay points for everyone in the VOA.
- _ Pension_ - We make contributions to our colleagues’ Alpha pension equal to approximately 27% of their salary. Please click on this link for further information Civil Service Pension
- _ Family friendly policies_ - Our maternity, adoption or shared parental leave encompasses 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid at your discretion. We also offer paternity leave of 4 weeks at full pay.
- _ Personal support _- We offer extensive special le