Administrator Home Telecom Ltd

1 week ago

Horsham, United Kingdom Global 4 Communications Limited Full time

**Administrator**
**Salary**:£21,000 - £24,000
**Location**:Horsham, West Sussex.**Flexible working options available.**
**Who are we?**
Run by Global 4 Communications, this exiting role offers the opportunity to work in our Residential side of the Business and represent several major brands such as, Home Telecom, Fleur Telecom, Weekly Broadband, Eclipse Broadband and many more. With over 55,000 customers, providing excellent customer service is at the heart of what we do.
Need more proof? Our Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations
Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. We have been established for over 23 years and offer our staff job security with none of the team placed on furlough over the last year during the pandemic. Our business is the perfect place to forge your career.
**What benefits will you receive?**
- 50% off our Broadband & Utility packages, **completely **free **after two years
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- Onsite Parking
- Paid Overtime Available
- Buy & Sell holiday allowance scheme
- Death in service benefit
- Pension scheme
- Complimentary fresh fruit, tea, and coffee.
- Eye care vouchers
- Friday fridge
- Company lunches
- £1,000 Refer A Friend Scheme
- Fun incentives
- Paid Charity leave
- £250 Bright Ideas Scheme
- Kudos Employee Recognition Scheme - Including Days Out
**What are we looking for?**
As our Administrator, you will play a key role in the day to day running of our busy Telesales department. This is a fast paced and exciting role, which would be the perfect fit for an individual looking to build on a career within administration. You will be responsible for the day to day support within the Telesales team, importing data for the sales agents and using Excel to manipulate, analyse and run data.
**What will you be doing?**
- To support the Telesales Team in the administration of customer requests
- Analysing sales data and trends
- Data inputting and logging
- Importing sales data onto the system for allocation
- To be responsible for supporting the team with routine tasks and ADHOC tasks to support the administrative function
- Being compliant with company work instructions, relating to internal CRMs, information security and customer complaints
- Creating Management information packs for Sales Team
- Managing overtime, commissions, and lead table reports
- Allocating leads throughout the Sales Team
- Work collaboratively with the Customer Care Team - being a strong team player who has a proactive approach to their workload.
**What do we need from you?**
- Strong Excel Skills **ESSENTIAL**:

- To have a positive can-do attitude
- Confident and enthusiastic
- The ability to manage their own workload
- To be a team player at all times
- To have the customer at the centre of everything they do
- Exceptional attention to detail
- To have a proactive attitude
- An effective problem solver
- Microsoft Knowledge

**Job Types**: Full-time, Permanent

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