Customer Care Advisor Home Telecom Ltd

1 week ago

Horsham, United Kingdom Global 4 Communications Limited Full time

**Customer Care Advisor**
**Salary: £19,760 - £21,000 plus commission, depending on experience.**
**Hours **are Monday to Friday 8.30am - 5.30pm plus minimum of one Saturday a month on a rota basis between the hours of 9:00am - 1:00pm.
**Location**:Horsham, West Sussex. **Flexible working options available.**
**Who are we?**
Run by Global 4 Communications, this exciting role offers the opportunity to work in our Residential side of the Business and represent several major brands such as, Home Telecom, Fleur Telecom, Weekly Broadband, Eclipse Broadband and many more. With over 55,000 customers, providing excellent customer service is at the heart of what we do.
Need more proof? Our Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations
Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. We have been established for over 23 years and offer our staff job security with none of the team placed on furlough over the last year during the pandemic. Our business is the perfect place to forge your career.
**What benefits will you receive?**
- 50% off our Broadband & Utility packages, **completely **free **after two years
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- Buy & Sell holiday allowance scheme
- Death in service benefit
- Pension scheme
- Complimentary fresh fruit, tea, and coffee.
- Eye care vouchers
- Friday fridge
- Company lunches
- £1,000 Refer A Friend Scheme
- Fun incentives
- Paid Charity leave
- £250 Bright Ideas Scheme
- Kudos Employee Recognition Scheme - Including Days Out
**What are we looking for?**
As one of our Customer Care Advisors you will play a crucial role in providing exceptional service to our varied customer base. This is a fast paced and exciting role, which would be a perfect fit for an individual looking to continue a career within a fast paced office environment.
**What will you be doing?**
**What do we need from you?**
The ideal person to join our friendly team will be:

- Confident and professional on the phone
- Friendly, energetic and able to build relationships
- Experienced in customer service or call centre (minimum 1 year)
- Self-motivated with a positive attitude
- Experienced in sales (preferred)

**Job Types**: Full-time, Permanent

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