Patient Advisor

7 days ago

London, United Kingdom Care Fertility Group Limited Full time

As a Patient Advisor (or CAREpals Patient Coordinator as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at CARE Fertility.

You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other CARE services, raising quotations and invoices, taking payments, and sending patient treatment information.

You’ll liaise with the medical and clinical teams across the clinic to get treatment and medication plans for patients, obtain results of tests/checks and make sure that patients understand what their next steps are.

It is an administration role but it’s not purely administration, there is strong customer service focus to what we do.

As a Patient Advisor you’ll be a part of a great team who provide a positive link to our patients, and help them to create a family.

**About you**:
Previous experience of working in administration in a medical environment would be ideal as you will have a better understanding of the role. So maybe you’ve been a Medical Secretary, worked in Patient Liaison or you’ve been a Receptionist at a GP Surgery.

You’re flexible, eager to learn, are able to work alone as well as part of a team and have great attention to detail.

You have a strong understanding of delivering excellence for people (both written and verbal), with accuracy and in a timely fashion.

Excellent verbal and written communication is required as you’ll be dealing with people from all backgrounds and disciplines, making and taking calls, delivering a high-quality patient experience - you will be acting as a CARE Fertility ambassador in allof your interactions.

**Location/Benefits**:
We’re based at Park Lorne, 111 Park Rd, London NW8 7JL.

Working from 09:00-17:00 from Monday to Friday (however we may move to working Sats in the future).

In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other. Benefits include:

- Salary of up to £25,000 depending on experience.
- 33 Days annual leave (inc.public holidays).
- Pension scheme.
- Life assurance.
- A range of other benefits including retail discounts, a wellbeing hub, holiday trading.

**About us**:
We’re CARE Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.

We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.

At CARE we care, for our patients and for our people. We believe in helping you to reach your full potential.

If you join CARE, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion.

Click **APPLY** now to join CARE Fertility.

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